Simone Whatley-Gilkes

Report to the Facilities Manager with responsibilities for all aspect of the operational control of the Housekeeping, Laundry and Portering Department. These responsibilities include Financial, Human Resources, Quality Training, and Health & Safety within the Department. Infection Prevention & Control along with Company Policies and Procedures.

• Efficient maintenance of staff records, training, mentor, development, disciplinary and grievance, work schedule.
• Delivery of consistent Key Performance Indicators.
• Ensures training and compliance with all Health & safety, Infection Control Policies and Procedures are met.
• Ensure that Financial Budget are met. Improve cost efficiency in all areas.
• Ensure that all Staff are adequately trained to execute tasks at hand.
• Maintains a high level of professionalism, calmness and high Level of customer service even in high-stress situation at all times.
• Managing performance management and personal development of staff.
• Inspected and reviewing of safe systems of work to ensure compliance with company policy and procedures.
• Processing and management of Time Sheet.
• Managing of Labor Cost.
• Work with The Facility Management to reduce % of work permit holders.
• Uses Company Electronic Purchasing to raise Purchase orders.
• Generate monthly KPI and department rechargeable report for Facilities Management.
• Submit monthly management report for board submission.
• Identified and correct any safety hazards while actively working as part of the Health and Safety Team.
• Improved team performance by conducting reviews and KPI data analysis.
• Demonstrates active leadership, development and mentor skills and is an ambassador for the organization.
• Work as part of the Facility Management team on call for Disasters, Emergencies and Mass Casualties.
• Assistance Disaster Emergency Manager for Facility Management.
• Manages Work performance of members of the team through recognition and award for excellence, and performance management where improvement is required.
• Cost efficiency and bench marking exercises with the support of the Senior Team.
• Disaster manager on call.
• Maintains confidentiality of all information.
• Interacted pleasantly with clients and patients, visitors when performing daily duties.
• Demonstrated exceptional interpersonal and communication skills, which improved team collaboration and customer relationships.
• Training staff on safe use of electrical equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
• Response to codes within the hospital
• Assist with training of Codes within the hospital
• Assist and create Sop's on hospital codes, laundry, housekeeping policies and procedures.
• Training all staff on COSH

• Generating customer satisfaction and in a quality establishment and having the ability to nurture a good working relationship with staff and other departments. Laise on with the general manager and Assistant Room Director, attending regular meetings.
• Supervise, co-ordinate and oversee the entire housekeeping operations which includes:
• Facilitate improvement on all housekeeping processes in terms of efficiency and labor to maximize room availability.
• Supervised 12 housekeeping staff.
• Maintaining guest satisfaction, cost saving and revenue initiatives to improve business.
• Ordering of linen, cleaning materials and guest supplies.
• Managed team schedule to deliver cleaning consistent with check-in and departure times.
• Prepared schedule to create stable team coverage and meet hotel guest needs.
• Controlling supply costs, as well as laundry, and wages.
• Updated training programmes to enhance employee performance.
• Maintain room, supply and linen inventory.
• Hiring, developing and discipline of housekeeping staff, focused on upholding the highest standards of cleanliness and conduct.
• Training of all housekeeping staff to adhere to health and safety policies and procedures, ensuring the highest level of cleanliness.
• Maintaining proactive approach to identify and correct quality assurance concerns.
• Monitoring and maintaining of all cleaning equipment and supplies and replace when needed.
• Communicating with management to continually strive to improve performance.
• Perform other duties as assigned.
• Evaluated employee performance and developed improvement plans, maximising team efficiency.
• Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.

As Office Manager, I was responsible for managing the administrative operations of the Firm; evaluating and managing the Firm’s operating and information systems; overseeing the firm’s finance functions, assisting in the marketing of the Firm’s legal services and client development activities.
 

• Assisting with billing and collections. 
• Maintaining of General ledger.
•  Providing administrative assistance to management support to those partners who are responsible for substantive areas of the firm.
•  Performing and coordinating all other operational functions required of a growth oriented law firm.

Optimum delivery of housekeeping, administration processes and services, help to balance with a pragmatic approach the need to consistently delivered services to a standard of excellence.

• Oversee the day-to-day operation of the Housekeeping Department, coordinating and providing administrative support to Executive Housekeeper.
  
• Facilitating improvement on all housekeeping processes in terms of efficiency and labor to maximize room availability.
  Maintaining a high-level guest satisfaction at all times.
• Improve on cost saving and revenue initiatives to improve business.
  Departmental scheduling using (Time Saver)
  
• Hiring, training, developing of housekeeping staff, focused on upholding the highest standards of cleanliness and conduct.
  
• Maintaining all employee records and department policies
  
• Ensuring that all housekeeping staff adhere to health and safety policies and procedures ensuring the highest level of cleanliness.
  
• Maintaining proactive approach to identify and correct quality assurance concerns.
  
• Monitoring and maintaining of all cleaning equipment and supplies and replace when needed.
• Communicating with management to continually strive to improve performance.
  
• Billing of Owner for housekeeping service using Opera operating system.
  
• Conducted morning pre-shift meetings with all housekeeping staff members.
• Enhanced guest satisfaction by improving housekeeping standards, leading to winning of awards and Myster Shopper on Five Different occasions.
• Implemented dispensary corrective action to reduce room turnover times by 80%
• Ensured housekeeping department adhered to strict budgetary guidelines.
• Training of Office Coordinator and Supervisor in using of Opera
  
• Using Sops for purchasing.
• Enforced housekeeping policies and procedures through training.
• Generated accurate housekeeping records using Opera.
• Conducting performance evaluations and staff appraisals
  
• Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
• Actioned customer feedback to improve satisfaction ratings.
• Updated training programmes to enhance employee performance.
• Evaluated employee performance and developed improvement plans, maximising team efficiency.
• Perform other duties as assigned.

• Organizing, dispatching and planning of work in both department
  
• Maintaining of records in both department
  
• Tacking of all work orders for the housekeeping department
  
• Assignment of rooms to room attendants and housemen
  
• Inspecting all rooms (VIPs’, occupied, vacant and checkout)
  
• Assist in supervising of supervisors, room attendants, and houseman

• Managing housekeeping in pre-opening phase
• Preparing works schedules for housekeeping staff
• Establish and implement Operational Procedure for the Housekeeping and Laundry Department
• Maintaining housekeeping department budget
• Coordinate inspection of assigned area, laundry and guest rooms
• Set and ensure that safety standards and departmental policies are met.
• Planning, Organizing, Directing and Controlling housekeeping, laundry Department
• Response to guest complains
• Establish and maintaining housekeeping inventory supplies and equipment.
• Managing the Laundry
• Supported new business initiatives and projects and contributed to review meetings and change processes.
• Created and implemented best practice policies and processes to aid operational performance.
• Planned and managed resources and budget to support and deliver objectives.
• Implemented health, safety and well-being programmes to drive productivity and high-quality services.
• Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
• Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.

• Assist the Executive Housekeeper
• Assist in planning, organizing, directing and controlling in the department
• Maintaining the Standards of the Hotel
• Assist with training of all housekeeping staff
• Inspecting all Rooms (VIPs, Occupied, Vacant)
• Supervises supervisors, room attendants, dispatcher, and houseman
• Prepare payroll, staff scheduling and sign-in sheets
• Time management using Opera
• Billing of Owners for housekeeping services using Opera
• Attend operational departmental meetings
• Assisting the front office with guest issues and rooming of guest.

• Supervise room attendants, dispatcher, and houseman.
• Inspect VIPs rooms
• Inspect all vacant and checkout rooms.
• Assist the executive housekeeper and assistant executive in day-to-day operations of the department.
• Assigns staff their duties and inspects work performance according to hotel standards of cleanliness
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action where required.
• Obtain list of rooms to be cleaned immediately and list of prospective check-outs to be prepared
• Coordinates work activities among departments
• Orientation, training, along in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Inventory of stock to ensure adequate supplies

• Supervision of all medical records staff
• Coding of I.C.D Coding of Disease and Deaths; vol. 9 & 10
• Coding of Underlining Causes of Disease and Deaths using ICD code Vol.9
• Data Entry and budget control
• Applied legal principles, policies and regulations to control use of medical records information.
• Trained staff members on methods of retrieving healthcare data for special studies.
• Gave inputs during designing of automated required to meet changing technological needs for managing medical records.
• Evaluated potential utilisation of medical records for research and administrative use.
• Reviewed and analysed information reported into data systems to provide recommendations for efficient use of resources.
• Compiled disease statistics to furnish quantitative data on incidence of certain diseases and causes of death.
• Led quality improvement initiatives to identify areas for improvement within medical records function.
• Implemented hospital medical records reviews and quality assurance programs.
• Advised management and staff on medical records procedures and problems to maintain seamless operations.
• Released medical records upon request according to procedures and policies.
• Investigated and resolved incidents and complaints related to medical records services.
• Participated in hospital committee meetings to draft hospital policies for medical records management.
• Tested and implemented computer technology for collecting healthcare information and statistical data.
• Planned and managed development and maintenance of medical records programs.
• Preparing statistical reports for the hospital

• Preparing Statistical Reports for Hospital & Region No. 2
• Supervising of medical record staff
• Training of new staff in outpatient records and patient registration system
• Coding of I.C.D Coding of diseases and deaths using vol. 9 & 10
• Data Analysis & data entry
• Registration of Births and Deaths
• Research of Communicable Disease for Dr Nunez (PAHO)
• Wrote reports and correspondence from dictation and handwritten notes.
• Supported executive leadership and office staff by managing operational workflow.
• Maintained detailed administration and office procedures to improve accuracy and efficiency.
• Created databases and spreadsheets to improve inventory management and reporting accuracy.
• Adhered to data integrity and security policies by protecting information.
• Generated weekly and monthly reports for managers.
• Preparing of postmortems reports.
• Verified accuracy of information and sorted information of documents for computer entry.
• Extracted and exported data from software to update information and maintain accuracy.