Jessica Simon
Leeward Highway ,Providenciales, Turks and Caicos Islands
Summary
Outstanding abilities in both problem-solving and communication. Centered on providing the highest quality service To clients, both internal and external. Dependable, responsible, and motivated To make a big difference as a Team member. team player with a keen attention To detail and excellent planning abilities. Possibility of managing several tasks at once with excellent precision. To look for and keep a full-time job that provides professional challenges while leveraging strong communication, time-management, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Administrative Assistant Officer
Royal Turks And Caicos Islands Police Force
05.2023 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Assisted both Superintended and Superiors on day to day task.
911 Emergency Dispatcher
Royal Turks And Caicos Island Police Force
01.2023 - 05.2023
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Concierge Agent
Beaches Resort Villages And Spa
07.2016 - 01.2022
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed over 50 customers per day
Education
Associate Degree in Criminal Justice -
Turks And Caicos Islands Community College
Downtown 07.2024
Highschool Certificate -
Clement Howell High School
Blue Hills 07.2016
No Degree - Primary School Certificate
Whole Gospel Christian Academy School
Leeward Highway 07.2011
Skills
- Customer Service Oriented
- Time Management
- Microsoft and Excel
- Short hand Writing
- Reporting Capabilities
- Bilingual (Creole, English and French)
- Detail Oriented
- Team Player
- Multi-tasking Ability
- Legal administrative support
Accomplishments
- Association of Public-Safety Communications Officials Fire Service Communications. 04/14/2022 - 04/14/2024
- Association of Public-Safety Communications Officials Public Safety Telecommunicator 1. 02/14/2022 - 02/14/2024
- Association of American Hotel & Lodging , Certified Front Desk Representative. 26/02/2018 to Indefinite
- Prestige Awards Nominee Mover and Shaker November 2018
Timeline
Administrative Assistant Officer
Royal Turks And Caicos Islands Police Force
05.2023 - Current
911 Emergency Dispatcher
Royal Turks And Caicos Island Police Force
01.2023 - 05.2023
Concierge Agent
Beaches Resort Villages And Spa
07.2016 - 01.2022
Associate Degree in Criminal Justice -
Turks And Caicos Islands Community College
Highschool Certificate -
Clement Howell High School
No Degree - Primary School Certificate
Whole Gospel Christian Academy School
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