ArlinE Mercado
Providenciales,Turks And Caicos
Summary
Experienced with handling passenger inquiries, ticketing, and baggage issues. Utilizes communication and problem-solving skills to ensure seamless travel experiences. Track record of maintaining composure and professionalism in high-pressure environments.
Professional with experience in airline customer service, prepared to excel in this role. Skilled in handling passenger inquiries, resolving issues, and ensuring smooth operations at airport. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at meeting changing needs with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Airline Customer Service Agent
Caicos Express
03.2023 - 04.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Secretary
immigration consult ltd agency
01.2021 - 01.2022
- Halftime job Customer service
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Streamlined communication processes, resulting in faster response times to internal queries.
Education
Primary School Graciela Reyes Tineo and Simon Bolivar
01.2014
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Precious treasures international school and Alpha Christian academy school
01.2022
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Secondary school Porfirio Gutierrez
01.2017
Skills
- Computer literate Microsoft office
- Customer relations
- Strong empathy
- Exceptional communication
- Stress tolerance
- Airport procedures
- Social perceptiveness
- Ticketing systems
- Language proficiency
- Customer service
- Microsoft office
- Passenger assistance
- Problem-solving
- Active listening
- Travel bookings
- Payment processing
Language
Spanish first language
English Second
References
Sonia, Gibbs, immigration consult @gmail.com, (649)348-7102, emigration consult LTD, Frances plaza airport road
Personal profile
- Name: Arlin
- Last Name: Mercado
- Age:20 years old
- Nationality: Dominican
- Date of birth:06/09/2002
- Phone number:1649-346-0624
- Email address: Mercadoraline549@gmail.com
- Place of birth: Dominican Republic
- Status: Freelance Religious: Christian
- Health: excellent
- Police record clean
Timeline
Airline Customer Service Agent
Caicos Express
03.2023 - 04.2024
Secretary
immigration consult ltd agency
01.2021 - 01.2022
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Precious treasures international school and Alpha Christian academy school
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Secondary school Porfirio Gutierrez
Primary School Graciela Reyes Tineo and Simon Bolivar
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