Reydelis A. Valerio
Providenciales
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone and in person with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
Overview
5
5
years of professional experience
Work History
Airline Reservation Agent
Caicos Express Airways
01.2023 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Generated and reported performance metrics to management to inform decision-making.
- Resolved various issues and discrepancies for customers.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Completed assigned weekly reports in a timely manner for account billing.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Technical Records Coordinator
Caicos Express Airways
11.2018 - 07.2019
- Exceeded goals through effective task prioritization and great work ethic.
- Helped lead the Maintenance Department team in delivery of aircraft safety projects, resulting in maintaining the aircrafts operating in a safe manner.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between coworkers to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Inventoried and ordered office supplies to maintain availability of products.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled day-to-day running of projects and tasks, ensuring high levels of productivity and progression.
- Maintained daily records of the aircrafts.
- Used Microsoft Word, Excel, and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
Teacher's Assistant
Holy Family Academy Roman Catholic School
08.2018 - 07.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
Education
High School Diploma -
Holy Family Academy Roman Catholic School
Providenciales, TCI06.2018
High School Diploma -
Archdiocese Of Miami Virtual Catholic School
Miami Gardens, Florida, USA05.2018
Skills
- Aviation Regulations
- Customer service ethics
- Organized Communication skills
- Schedule Maintenance
- Bilingualism
- Software proficiency
- Time Management
- Phone Etiquette
- Customer service ethics
- Effective Listening
- Sales Expertise
- Mentoring
- Public Interaction
Additional Information
References:
- Courtnie Cooke | 1 (649) 432-2018
courtnenion@cxeair.com
Reservations Supervisor of Caicos Express Airways, Providenciales
Stephane Menelas | (649) 432-2015
Stephane@cxeair.com
General Manager of Caicos Express Airways, Providenciales
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Airline Reservation Agent
Caicos Express Airways
01.2023 - Current
Technical Records Coordinator
Caicos Express Airways
11.2018 - 07.2019
Teacher's Assistant
Holy Family Academy Roman Catholic School
08.2018 - 07.2021
High School Diploma -
Holy Family Academy Roman Catholic School
High School Diploma -
Archdiocese Of Miami Virtual Catholic School
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