Almando Rigby
Providenciales,Turks and Caicos
Summary
Dynamic and results-driven hotel management professional with a proven track record in staff development, operations management, strategic planning, and project management. Recognized for executing successful strategies to streamline processes, influence high-level decision-making, and spearhead innovative solutions aligned with business goals. Exceptionally organized with a sharp eye for detail and a demonstrated ability to prioritize and manage multiple projects simultaneously. Adept at leading teams, fostering long-lasting stakeholder relationships, and thriving in fast-paced, collaborative, and diverse environments.
Overview
19
19
years of professional experience
Work History
Night Auditor/Night Manager
Windsong Resort
Turks and Caicos Islands
01.2011 - 01.2015
- Produce accurate and timely reports and correctly handle all cash transactions
- Balance and audit for accuracy room revenue, food and beverage, cashier's reports, and guest and house accounts and telephone revenue: assisting the preparation of all reports relevant to daily revenues
- Provide relief support to the hotel PBX operator during the evening shift
- Run end-of-day property management system.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
- Tackled food waste by refining kitchen practices, resulting in reduced costs.
- Sourced cost-effective solutions for required maintenance works.
- Facilitated corporate functions, conferences and other large scale events.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
Operation Manager
FedEx Express
Turks and Caicos Islands
01.2005 - 01.2015
- Lead and provide technical support to operations and ensures that established procedures are followed
- Provide training to other location personal, as necessary
- Ensures that optimum service schedules are developed and coordinated within the operations
- Provide weekly and monthly activity reviews.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Led and managed administrative staff to maintain smooth daily operations.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Constantly met profitability targets by monitoring operational performance against agreed KPIs and promptly addressing areas for improvement.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Introduced new onboarding and training procedures that helped increase productivity by 50%.
- Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
Director of Rooms
Rock House Resort
Turks and Caicos Islands
01.2022 - Current
- Ensure harmonious working environment between concierge, front office and overall resort operations
- Assign, coordinate, supervise work activities for the entire front office and Concierge team.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Oversaw Successful unveiling of new villa product at Rock House from.
- Successful implemented new Butler department, including recruiting and hiring Butler manager for new villa product.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Tracked KPIs to drive profitability and target delivery.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Recruited and managed senior staff with focus on delivering clear results.
- Reviewed reports from subordinate management to identify areas of opportunity.
Executive Housekeeper
Grace Bay Club
Turks and Caicos Islands
01.2019 - 01.2023
- Develop and Implement Housekeeping systems and procedures
- Apply Human Resource management skills, such as hiring, training, scheduling, and evaluating performance
- Complete financial management skills, such as setting and adhering to a budget
- Search and test new techniques and products in the market.
- Implemented ongoing training programs to increase housekeeping staff efficiency and improve cleaning results.
- Motivated teams to consistently exceed daily housekeeping quotas by 95%.
- Expertly managed daily activities of 92+ housekeeping staff.
Assistant Executive Housekeeper
Grace Bay Club
Turks and Caicos Islands
01.2018 - 01.2019
- Assign Housekeeping team members their duties
- Maintain clear and efficient communication and coordination with the front desk and other departments
- Schedule cleaning of the lobby area, public restrooms, gym, business centner, elevators
- Provide support to the Executive Housekeeper in all areas such as training, hiring, and coaching.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Maintained faultless cleanliness standards to exceed guest expectations and encourage repeat visits.
Store Manager
Grace Way Supermarkets
Turks and Caicos Islands
01.2015 - 01.2018
- Managing and motivating the team to increase sales and ensure efficiency
- Resolving health and safety, legal and security issues
- Managing stock levels and making key decisions about control
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring local competitors.
- Completed opening and closing procedures each day.
- Assisted in recruiting, hiring and onboarding store staff.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
Education
Bachelor of Science in Business and Law - Business
Arden University
London EnglandCertificate in Hospitality & Tourism Management - Hospitality
Florida Atlantic University
Miami 03.2020 - 04.2020
Certificate in Hospitality Manager-Leadership - Hospitality
American Hotel & Lodging Education Institute
USA 03.2020 - 04.2020
Certificate in Human Resource Management - Business
International Business Management Institute
Germany 04.2020 - 05.2020
Skills
- Product Management
- Executive Leadership
- Staff Training & Development
- Poised under pressure
- Strategic Planning
- Microsoft Office Suite
- Attention to Detail
- Leadership
- Luxury hotel standards
- Revenue Management
- People Management
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Affiliations
- Kiwanis Club Providenciales, Membership Director, 2010-01-01, Present
- Junior Achievers Turks and Caicos, Director, 2019-01-01, Present
- John Maxwell Team, Certified Speaker Trainer and Coach
Custom
- Travel
- Fitness
- Personal Finance
- Training
- Mentorship
Timeline
Director of Rooms
Rock House Resort
01.2022 - Current
Certificate in Human Resource Management - Business
International Business Management Institute
04.2020 - 05.2020
Certificate in Hospitality & Tourism Management - Hospitality
Florida Atlantic University
03.2020 - 04.2020
Certificate in Hospitality Manager-Leadership - Hospitality
American Hotel & Lodging Education Institute
03.2020 - 04.2020
Executive Housekeeper
Grace Bay Club
01.2019 - 01.2023
Assistant Executive Housekeeper
Grace Bay Club
01.2018 - 01.2019
Store Manager
Grace Way Supermarkets
01.2015 - 01.2018
Night Auditor/Night Manager
Windsong Resort
01.2011 - 01.2015
Operation Manager
FedEx Express
01.2005 - 01.2015
Bachelor of Science in Business and Law - Business
Arden University
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