DEANDRE FULFORD
Providenciales
Summary
A dedicated individual with experience in awarding guests/clients with the best experience that our beautiful-by-nature Turks and Caicos Islands has to offer. Highly experienced boatsman, known as a skilled tour guide and team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Beach Assistant
The Meridian Club Pine Cay
Pine Cay
10.2023 - 01.2024
- Inspected and cleaned all equipment to adhere to safety protocols and prepare for daily use
- Assisted captain and supervisor in guest management and tour operations
- Scheduled and conducted daily activities including kayaking, snorkeling, paddle boarding, and boat tours
- Taught 3 coworkers how to answer questions and requests from guests about tour activities
- Expertly handled guest requests and complaints according to company standards and regulations
- Gave 3-10 lessons a day to guests interested in learning about the watersports activities offered
- Monitored the beach to ensure guest safety and perform lifeguard duties
- Saved 6 guests while performing lifeguard duties
- Unloaded all equipment for daily use including kite surfing gear, paddleboards, kayaks and one life boat
- Closed beach access daily by docking one life boat, cleaning and packing gears and equipment for safekeeping
- Maintained excellent communication with coworkers and management
- Made and maintained positive relationships with staff
- Maintained positive and helpful attitude with guests while greeting them
Watersports Assistant
COMO Parrot Cay Resort
Parrot Cay
11.2022 - 10.2023
- Successfully led daily guided tours with resort guests which included snorkeling, kayak tours, e-bikes and boat trips
- Assisted captain with daily boat tours
- Informed guests of safety protocols during briefings to minimize risks during tours
- Conducted watersports activities with a positive and friendly attitude
- Worked flexible hours across weekend and holiday shifts
- Answered any questions and handled all complaints according to company standards and regulations
- Ensured that touring equipment were kept clean and were free from any damages
- Demonstrated leadership skills in beach projects and activities
- Taught 2 coworkers how to navigate and safely drive a lifeboat
- Monitored guests to maintain safety for beach visitors and staff including changing safety signs and flags
- Assisted hotel guests by retrieving beach equipment when needed
- Expertly assisted elderly and disabled guests
- Acted immediately and appropriately to ensure safety in emergencies during beach activities
- Inspected and serviced equipment according to safety protocols and regulations
- Managed time efficiently in order to complete all tasks within deadlines.
First Mate
High Wave Tours
Providenciales
02.2022 - 06.2022
- Maintained a positive attitude to foster good working environment.
- Unloaded, inspected and cleaned 2-4 catamarans for daily tours.
- Gave informative and engaging safety briefings to all clients before beginning a tour.
- Guided 2-6 guests on excursions and taught them how to safely navigate the waters.
- Monitored all guests during excursions to ensure safety at all times.
- Cleaned and packed up all gears and equipment at the end of every shift for safekeeping.
- Remained flexible and adaptable with guests and schedules.
- Maintained effective communication with coworkers and supervisor to foster good working relations.
- Build good reputation and maintained good customer relations.
- Maintained customer-centric attitude to ensure tours ran smoothly and maintain customer satisfaction.
- Monitored weather to answer any questions with scheduling.
- Practiced punctuality, reliability and kept a professional attitude.
- Ensured safe navigation through various types of waterways using advanced technical knowledge in chart reading.
- Reduced accident rates by strictly adhering to safety protocols and implementing new preventive measures when necessary.
- Provided critical assistance during emergency situations such as medical emergencies or mechanical failures, ensuring swift response times.
First Mate
Caribbean Wave Tours
Grand Turk
05.2020 - 10.2020
- Enhanced communication skills with boat captains and crew mates
- Built on communication skills with guests
- Trained to captain 32 feet boat as first mate
- Successfully kept guests safe and entertained
- Installed and removed safety signs on beach
- Monitored weather conditions and how best to respond to dangerous weather
- Patrolled beach to monitor guest safety and attendance
- Kept ship areas clean and maintained varnishing
- Enhanced knowledge of boat safety guidelines and efficient emergency protocols
- Towed, pushed or guided other boats or rafts
- Secured boats to docks with mooring lines and cast off lines to enable departure
- Maintained steering and navigation equipment in good working order to prevent errors and unnecessary delays
- Kept up to date on crew needs and inventories in order to maintain adequate supplies for forecasted demand
- Ran errands and provided general office support in professional environments
- Paid attention to detail while completing assignments.
Busboy
Ocean Club West
Providenciales
02.2019 - 02.2020
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Enhanced knowledge of building and maintaining a positive work environment.
- Built upon communication skills to enhance teamwork and maintain good working relationships.
- Occasionally, provided guests with information on local attractions, events, and transportation services to enhance stay.
- Established rapport with customers by providing friendly and attentive service.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Kept a safe dining environment by promptly cleaning spills and reporting any damaged or broken items to manager.
- Transported and cleaned dirty utensils, dishes, and trays.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Upheld restaurant cleanliness standards by regularly sweeping floors, wiping down surfaces, and removing trash throughout each shift.
- Reduced wait times for guests by efficiently working alongside other busboys to clear tables in a fast-paced environment.
- Contributed to the restaurant''s efficient operations by quickly resetting tables for incoming guests.
- Received positive feedback from both guests and team members for attentiveness, efficiency, and professionalism.
- Provided attentive service to guests with special needs, assisting them with seating arrangements and accommodating their requests.
- Reset and cleaned tables quickly to prepare for new customers.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Freelance
Diver & Boatsman
Grand Turk
09.2018 - 12.2018
- Enhanced communication skills with boat captain and crew.
- Acted as an informant to guests about local marine life, tourist attractions and historical sites.
- Installed and removed safety signs on beach.
- Monitored weather conditions and took note of danger signs.
- Conducted beach surveillance and lifeguard duties.
- Ensured all areas onboard were kept cleaned to minimize risks of injury and to uphold safety standards.
- Enhanced knowledge of boat safety guidelines and emergency protocols.
- Docked and guided boats and rafts.
- Secured boats to docks with mooring lines and cast off lines to enable departure
- Maintained steering and navigation equipment in good working order to prevent errors and unnecessary delays
- Kept up to date on crew needs in order to maintain adequate supplies.
- Ran errands and provided general support in professional environment.
- Participated in ongoing training programs to continuously improve boating skills and knowledge.
Education
Marine Life
Department of Environment And Coastal Resources
Parrot Cay 2023
Skills
- Interpersonal relations
- Conflict Management
- Time Management
- Adaptable
- Responsible
- Punctual
- Professional & respectable behavior
- Basic Life Support Training
- Rescue Swimming Patrol Techniques
- Schedule Coordination
- Staff Training
Websites
Coursescertificates
Course Title
Timeline
Beach Assistant
The Meridian Club Pine Cay
10.2023 - 01.2024
Watersports Assistant
COMO Parrot Cay Resort
11.2022 - 10.2023
First Mate
High Wave Tours
02.2022 - 06.2022
First Mate
Caribbean Wave Tours
05.2020 - 10.2020
Busboy
Ocean Club West
02.2019 - 02.2020
Freelance
Diver & Boatsman
09.2018 - 12.2018
Marine Life
Department of Environment And Coastal Resources