Hi, I’m
DEANDRE FULFORD
Providenciales
Summary
Dedicated individual with exceptional customer service skills, committed to promoting lasting customer satisfaction and delivering high-quality service. Extensive experience in watersports and customer service. Recognized for expertise as a skilled tour guide and valued team player. Proficient in implementing customer service best practices and knowledgeable about various options available in the field.
Overview
5
years of professional experience
Work History
The Meridian Club Pine Cay
Beach Assistant
10.2023 - 01.2024
Job overview
- Inspected and cleaned all equipment to adhere to safety protocols and prepare for daily use
- Assisted captain and supervisor in guest management and tour operations
- Scheduled and conducted daily activities including kayaking, snorkeling, paddle boarding, and boat tours
- Taught 3 coworkers how to answer questions and requests from guests about tour activities
- Expertly handled guest requests and complaints according to company standards and regulations
- Gave 3-10 lessons a day to guests interested in learning about the watersports activities offered
- Monitored the beach to ensure guest safety and perform lifeguard duties
- Saved 6 guests while performing lifeguard duties
- Unloaded all equipment for daily use including kite surfing gear, paddle boards, kayaks, and one lifeboat
- Closed beach access daily by docking one lifeboat, cleaning and packing gears and equipment for safekeeping
- Maintained excellent communication with coworkers and management
- Made and maintained positive relationships with staff
- Maintained a positive and helpful attitude with guests while greeting them
COMO Parrot Cay Resort
Watersports Assistant
11.2022 - 10.2023
Job overview
- Successfully led daily guided tours with resort guests which included snorkeling, kayak tours, e-bikes and boat trips
- Assisted captain with daily boat tours
- Informed guests of safety protocols during briefings to minimize risks during tours
- Conducted watersports activities with a positive and friendly attitude
- Worked flexible hours across weekend and holiday shifts
- Answered any questions and handled all complaints according to company standards and regulations
- Ensured that touring equipment were kept clean and were free from any damages
- Demonstrated leadership skills in beach projects and activities
- Taught 2 coworkers how to navigate and safely drive a lifeboat
- Monitored guests to maintain safety for beach visitors and staff including changing safety signs and flags
- Assisted hotel guests by retrieving beach equipment when needed
- Expertly assisted elderly and disabled guests
- Acted immediately and appropriately to ensure safety in emergencies during beach activities
- Inspected and serviced equipment according to safety protocols and regulations
- Managed time efficiently in order to complete all tasks within deadlines.
High Wave Tours
First Mate
02.2022 - 06.2022
Job overview
- Maintained a positive attitude to foster good working environment.
- Unloaded, inspected and cleaned 2-4 catamarans for daily tours.
- Gave informative and engaging safety briefings to all clients before beginning a tour.
- Guided 2-6 guests on excursions and taught them how to safely navigate the waters.
- Monitored all guests during excursions to ensure safety at all times.
- Cleaned and packed up all gears and equipment at the end of every shift for safekeeping.
- Remained flexible and adaptable with guests and schedules.
- Maintained effective communication with coworkers and supervisor to foster good working relations.
- Build good reputation and maintained good customer relations.
- Maintained customer-centric attitude to ensure tours ran smoothly and maintain customer satisfaction.
- Monitored weather to answer any questions with scheduling.
- Practiced punctuality, reliability and kept a professional attitude.
- Ensured safe navigation through various types of waterways using advanced technical knowledge in chart reading.
- Reduced accident rates by strictly adhering to safety protocols and implementing new preventive measures when necessary.
- Provided critical assistance during emergency situations such as medical emergencies or mechanical failures, ensuring swift response times.
Caribbean Wave Tours
First Mate
05.2020 - 10.2020
Job overview
- Enhanced communication skills with boat captains and crew mates
- Built on communication skills with guests
- Trained to captain 32 feet boat as first mate
- Successfully kept guests safe and entertained
- Installed and removed safety signs on beach
- Monitored weather conditions and how best to respond to dangerous weather
- Patrolled beach to monitor guest safety and attendance
- Kept ship areas clean and maintained varnishing
- Enhanced knowledge of boat safety guidelines and efficient emergency protocols
- Towed, pushed or guided other boats or rafts
- Secured boats to docks with mooring lines and cast off lines to enable departure
- Maintained steering and navigation equipment in good working order to prevent errors and unnecessary delays
- Kept up to date on crew needs and inventories in order to maintain adequate supplies for forecasted demand
- Ran errands and provided general office support in professional environments
- Paid attention to detail while completing assignments.
Ocean Club West
Busboy
02.2019 - 02.2020
Job overview
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Enhanced knowledge of building and maintaining a positive work environment.
- Built upon communication skills to enhance teamwork and maintain good working relationships.
- Occasionally, provided guests with information on local attractions, events, and transportation services to enhance their stay.
- Established rapport with customers by providing friendly and attentive service.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Kept a safe dining environment by promptly cleaning spills and reporting any damaged or broken items to manager.
- Transported and cleaned dirty utensils, dishes, and trays.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Upheld restaurant cleanliness standards by regularly sweeping floors, wiping down surfaces, and removing trash throughout each shift.
- Reduced wait times for guests by efficiently working alongside other busboys to clear tables in a fast-paced environment.
- Contributed to the restaurant's efficient operations by quickly resetting tables for incoming guests.
- Received positive feedback from both guests and team members for attentiveness, efficiency, and professionalism.
- Provided attentive service to guests with special needs, assisting them with seating arrangements and accommodating their requests.
- Reset and cleaned tables quickly to prepare for new customers.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Diver & Boatsman
Freelance
09.2018 - 12.2018
Job overview
- Enhanced communication skills with boat captain and crew.
- Acted as an informant to guests about local marine life, tourist attractions and historical sites.
- Installed and removed safety signs on beach.
- Monitored weather conditions and took note of danger signs.
- Conducted beach surveillance and lifeguard duties.
- Ensured all areas onboard were kept cleaned to minimize risks of injury and to uphold safety standards.
- Enhanced knowledge of boat safety guidelines and emergency protocols.
- Docked and guided boats and rafts.
- Secured boats to docks with mooring lines and cast off lines to enable departure
- Maintained steering and navigation equipment in good working order to prevent errors and unnecessary delays
- Kept up to date on crew needs in order to maintain adequate supplies.
- Ran errands and provided general support in professional environment.
- Participated in ongoing training programs to continuously improve boating skills and knowledge.
Education
Department of Environment And Coastal Resources
from Marine Life
2023
Skills
- Interpersonal relations
- Conflict Management
- Time Management
- Adaptable
- Responsible
- Punctual
- Professional & respectable behavior
- Basic Life Support Training
- Rescue Swimming Patrol Techniques
- Schedule Coordination
- Staff Training
Timeline
Beach Assistant
The Meridian Club Pine Cay
10.2023 - 01.2024
Watersports Assistant
COMO Parrot Cay Resort
11.2022 - 10.2023
First Mate
High Wave Tours
02.2022 - 06.2022
First Mate
Caribbean Wave Tours
05.2020 - 10.2020
Busboy
Ocean Club West
02.2019 - 02.2020
Freelance
Diver & Boatsman
09.2018 - 12.2018
Department of Environment And Coastal Resources
from Marine Life
Similar Profiles
Niyeca ThompsonNiyeca Thompson
Food and Beverage Assistant Manager at Pine CayFood and Beverage Assistant Manager at Pine Cay
Richelle BagabaldoRichelle Bagabaldo
Kitchen Production Manager at Lyford Cay ClubKitchen Production Manager at Lyford Cay Club
Bernard WilsonBernard Wilson
Chef De Partie at Normans Cay Yacht ClubChef De Partie at Normans Cay Yacht Club