Calida Rodriques
Providenciales,Turks & Caicos Islands
Summary
I consider myself to be a goal oriented and analytical individual that is eager to advance my professional career within a strong organizational environment. As an individual, I thrive in not only being a part of but also cultivating an atmosphere of continuous learning, in which I can further develop my career and personal goals. Currently, I possess strong teamwork, delegation, decision making and investigative skills, as well as the ability to build and maintain strong client relationships.
Overview
8
8
years of professional experience
Work History
Reservations Agent
Grace Bay Resorts
Providenciales, Turks & Caicos Islands
05.2023 - Current
- Making reservations for customers based on their various requirements and budgetary allowance
- Selling and promoting reservation services
- Sending/Responding to emails
- Processing Payments.
Customer Service Representative
Nagico Insurances
Providenciales, Turks & Caicos Islands
04.2021 - 05.2023
- Complete administrative tasks including maintaining records and handling policy renewals/new policies
- Accounting
- Track all insurance claims to ensure client and company satisfaction
- Send out monthly renewal notices
- Respond to client’s insurance-related questions and issues.
Assistant Products Executive
Digicel Corporate Office
Providenciales, Turks & Caicos Islands
01.2019 - 08.2020
- Creating daily revenue reports
- Creating promotions, Radio Ads, Social Media Posts
- Hosting Commercial Meetings
- Plan maintenance
- Manage Digicel Ambassadors such as Dj Shakes, Bianca Harvey & Prime Djs.
Administrative Assistant
Beaches Turks & Caicos Resort & Spa
Providenciales, Turks & Caicos Islands
10.2015 - 10.2018
- Completed Daily Revenue Stream Email
- Cleared Managers Box, write up invoices for accounts
- Issued daily checklists to supervisors
- Created team members schedules
- Ensured all sick leaves/vacation leaves were written up prior to payroll and submitted to HR promptly
- Created and submitted end of month reports to General Manager
- Filing
- Respond to all emails in a timely manner
- Emailed all monthly reports to accounting
- Received purchasing invoices in the system.
Education
Associates in Business Studies -
TCI Community College
01.2024
Highschool Diploma -
North Kissimmee High School
01.2015
Skills
- Attention to Detail
- Proficient in Microsoft Word, Excel & Power Point
- Problem Solving
- Verbal & Written Communication
- Team Player
- Reservations Processing
- Customer Engagement
- Travel Reservations
- Telephone Reception
References
References available upon request.
Timeline
Reservations Agent
Grace Bay Resorts
05.2023 - Current
Customer Service Representative
Nagico Insurances
04.2021 - 05.2023
Assistant Products Executive
Digicel Corporate Office
01.2019 - 08.2020
Administrative Assistant
Beaches Turks & Caicos Resort & Spa
10.2015 - 10.2018
Associates in Business Studies -
TCI Community College
Highschool Diploma -
North Kissimmee High School
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