Summary
Overview
Work History
Education
Skills
Timeline
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Walson Gedeon

Blue Hills

Summary

Dynamic and results-driven professional with extensive experience as a Casino Dealer at The Ritz-Carlton Turks And Caicos and as a Butler at The Palms Turks and Caicos. Bilingual in English, Spanish, and Haitian Creole, I excel in communication and customer service, enhancing guest experiences and resolving disputes efficiently. Proven ability to train staff and maintain high standards in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Casino Dealer

The Ritz-Carlton Turks And Caicos
06.2021 - Current
  • Dealt various table games, ensuring adherence to rules and regulations.
  • Managed cash transactions accurately, providing exceptional customer service.
  • Monitored game flow, maintaining a lively and engaging atmosphere for players.
  • Assisted in training new dealers on procedures and game operations.
  • Resolved player disputes swiftly, enhancing overall gaming experience.
  • Collaborated with team members to uphold casino policies and maintain integrity of games.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.

Butler

The Palms Turks And Caicos
06.2017 - 01.2024
  • Provided exceptional personalized service to guests, anticipating needs and preferences.
  • Maintained property cleanliness and organization, ensuring compliance with luxury hospitality standards.
  • Assisted in planning and executing special events, enhancing guest experiences through attention to detail.
  • Coordinated with housekeeping and maintenance teams to address guest requests promptly and efficiently.
  • Trained new staff on service protocols and property standards, fostering a high-performance team environment.
  • Developed strong relationships with repeat guests, creating an inviting atmosphere that encouraged loyalty.
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
  • Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
  • Collaborated with other hotel staff members to ensure cohesive operation of all domestic matters.

Enhanced guest experiences by providing personalized and attentive services as per their preferences.

Casino Dealer

Caicos Royale Casino
01.2015 - 01.2017
  • Dealt various table games, ensuring adherence to rules and regulations.
  • Managed cash transactions accurately, providing exceptional customer service.
  • Monitored game flow, maintaining a lively and engaging atmosphere for players.
  • Assisted in training new dealers on procedures and game operations.
  • Resolved player disputes swiftly, enhancing overall gaming experience.
  • Collaborated with team members to uphold casino policies and maintain integrity of games.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.

Education

High School Diploma -

Clement Howell High School
Blue Hills, Providenciales

Skills

    Excellent communication skills

    Proficient computer skills

    Bilingual (English, Spanish & Haitian Creole)

Timeline

Casino Dealer

The Ritz-Carlton Turks And Caicos
06.2021 - Current

Butler

The Palms Turks And Caicos
06.2017 - 01.2024

Casino Dealer

Caicos Royale Casino
01.2015 - 01.2017

High School Diploma -

Clement Howell High School
Walson Gedeon