Vertha V. Jean Baptiste
Providenciales,Turks and Caicos Islands
Summary
To utilize my skills in working to the best of my ability for the development of a brighter future of your company.
I am a skilled, efficient, hardworking, honest, individual that has ample experience in the Customer Service industry. I enjoy interacting, organizing and helping people and I am able to adapt to various situations very easily. With my Seven (7) years experience I believe that I will be an asset to your organization and I am confident that I can offer you the customer service, communication and problem- solving skills you are seeking. In addition to my formal education and training in Flight Attendant Flight crew and Hotel industry that make me an excellent match for the unique demands of this opportunity. My educational and aviation experience has helped me to develop initiative and the ability to work with others. Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
11
11
years of professional experience
Work History
Office Clerk
The Hartling Group
Providenciales, Turks and Caicos Islands
01.2025 - Current
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Maintained accurate inventory records of office supplies and equipment.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Floor Manager
Hookum Crab Shack
Providenciales, Turks and Caicos Islands
07.2023 - 12.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Flight Attendant
InterCaribbean Airways
04.2016 - 06.2023
- Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Provided safety instructions to passengers prior to takeoff and landing.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Sever
Crackpot Kitchen
11.2015 - 03.2016
- Served food and beverages to patrons and immediately remedied issues with orders.
Sever
Pavilion Restaurant
07.2015 - 02.2016
- Served food and beverages to patrons and immediately remedied issues with orders.
Sever
Danny Buoy's
11.2013 - 04.2015
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Clement Howell High School -
Clement Howell High School
01.2013
Whole Gospel Primary School -
Whole Gospel Primary School
01.2008
Skills
- Data Entry
- File organization
- Document Management
- Ability to Handle Multiple Assignments
- Ability to Meet Tight Deadlines
- Excellent Written Communication Skills
- Excellent Oral Communication Skills
- Excellent Interpersonal Communication Skills
- Ability to Thrive in a Challenging Environment
- Excellent leadership skills
- Energetic and positive energy
- Motivational
- Bilingual
- Time Management
- Microsoft Office 2003, 2007, Excel
- Word Perfect
Personal Information
- Date of Birth: 11/02/95
- Gender: Female
- Nationality: Turks Islander/BOTC
Languages
- English
- Creole
References
- Terry Selver, Business Owner, Air & Sea Shipping, Providenciales, Turks and Caicos Islands, 649-232-0844
- Oliver Smith, Lawyer, Unknown, Providenciales, Turks and Caicos Islands, 649-333-4614
- Mr. Harold Williams, Pilot/ Entrepreneur, InterCaribbean Airways, Providenciales, Turks and Caicos Islands, 649-231-6788
- Capt. Keish Thomas, Pilot, InterCaribbean Airways, Providenciales, Turks and Caicos Islands, 649-331-7528
Hobbies and Interests
- Reading
- Fitness Training
- Running
Work Qualifications
- Flight Attendant Training Certificate Completion
- Emb 120, ERJ 145 and ATR 42/72
- Flight Safety International Ground Training
- Heartsaver First Aid CPR AED
Qualifications - C X C
General 3, General 3, General 3, General 3, General 1, General 3, General 2
Languages
English
First Language
French
Advanced (C1)
C1
References
References available upon request.
Timeline
Office Clerk
The Hartling Group
01.2025 - Current
Floor Manager
Hookum Crab Shack
07.2023 - 12.2024
Flight Attendant
InterCaribbean Airways
04.2016 - 06.2023
Sever
Crackpot Kitchen
11.2015 - 03.2016
Sever
Pavilion Restaurant
07.2015 - 02.2016
Sever
Danny Buoy's
11.2013 - 04.2015
Clement Howell High School -
Clement Howell High School
Whole Gospel Primary School -
Whole Gospel Primary School