Venesha Jones
Turks & Caicos
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Beaches Turks and Caicos. Proven ability to enhance guest engagement and satisfaction through personalized service and effective communication. Skilled in table setting and maintaining a clean dining environment, ensuring a memorable dining experience for all guests.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Beaches Turks and Caicos
Turks And Caicos
06.2022 - Current
- Simultaneously managed multiple tables, maintaining high service quality in a fast-paced environment.
- Promptly served food and beverages with a focus on customer needs.
- Processed orders, bills, and complimentary items using POS system efficiently.
- Collaborated with team members during peak hours to improve workflow and guest experiences.
Hostess
Sandals White House
Jamaica
09.2021 - 05.2022
- Efficiently answered customer inquiries on hours, seating, and menu details.
- Warmly greeted guests, ensuring a pleasant dining experience throughout their visit.
- Balanced multiple tasks simultaneously, including answering calls and updating reservations.
- Managed phone reservations, informed customers of wait times, and addressed inquiries.
- Aided servers and runners in maintaining readiness of dining areas for guests.
- Ensured a clean, inviting ambiance to enhance guest comfort during their stay.
- Relayed initial drink orders to bar or wait staff promptly and accurately.
- Facilitated collaboration between service and kitchen teams to resolve issues.
Server
Sandals South Coast
Jamaica
03.2017 - 06.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma - Bartending
Maud McLeod High School
Darliston District Westmoreland Jamaica 10.2015
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Table bussing
- Guest seating
- Table setting
- Table setting knowledge
Timeline
Server
Beaches Turks and Caicos
06.2022 - Current
Hostess
Sandals White House
09.2021 - 05.2022
Server
Sandals South Coast
03.2017 - 06.2021
High School Diploma - Bartending
Maud McLeod High School