Tushae T. Wilson
Providenciales
Summary
To obtain further training in a professional association and participate in management training thereby improving my business skills and contributing to the success of the organization.
I am a hardworking, dedicated and caring young lady. I am committed to continuous learning and I look forward to working for an organization as vibrant and innovative as yours.
Overview
16
16
years of professional experience
Work History
Front Desk Agent/Front Desk Concierge
Royal West Indies Resort
Gracebay, Turks & Caicos Islands
04.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Private Chef/Caterer
Self-Employed
01.2021 - Current
Data Entry Clerk
National Insurance Board
01.2019 - 01.2021
- Greet and assist members of the general public
- Proficient typing and transcription
- Organize paperwork & follow data confidentiality processes
- Liaising with relevant organizations
Clerical Officer
Turks & Caicos Islands Government
01.2014 - 01.2019
- Greet and assist members of the general public
- Handling correspondences
- Implementing new procedures and administrative systems
- Liaising with relevant organizations
Cashier
Wilson’s Variety Store
01.2009 - 01.2012
- Greeted customers daily
- Provided assistance that led to in store purchases
- Processed payments for purchases
- Supervised the accounts receivable account
Education
Ass. Degree - Business Studies
Community College
01.2014
Caribbean Examination Council - Electronic Document Preparation & Management, Grade 1 (Distinction), Food & Nutrition, Grade 1 (Distinction), Information Technology, Grade 2, Social Studies, Grade 2, Home Management, Grade 2, Integrated Science, Grade 2, Chemistry, Grade 3
06.2012
High School Diploma - Credit
Marjorie Basden High School
01.2012
Caribbean Examination Council - Mathematics, Grade 2, English, Grade 2, Principles of Business, Grade 2
06.2011
Skills
- Proficient in Microsoft Office
- File Management
- Customer Complaint Handling
- Dependability
- Flexibility
- Self-motivation
- Professionalism
- Organizational Skills
- Guest services
- Problem-solving skills
- Cash handling
- Customer service
- Hospitality services
Timeline
Front Desk Agent/Front Desk Concierge
Royal West Indies Resort
04.2024 - Current
Private Chef/Caterer
Self-Employed
01.2021 - Current
Data Entry Clerk
National Insurance Board
01.2019 - 01.2021
Clerical Officer
Turks & Caicos Islands Government
01.2014 - 01.2019
Cashier
Wilson’s Variety Store
01.2009 - 01.2012
Caribbean Examination Council - Electronic Document Preparation & Management, Grade 1 (Distinction), Food & Nutrition, Grade 1 (Distinction), Information Technology, Grade 2, Social Studies, Grade 2, Home Management, Grade 2, Integrated Science, Grade 2, Chemistry, Grade 3
High School Diploma - Credit
Marjorie Basden High School
Caribbean Examination Council - Mathematics, Grade 2, English, Grade 2, Principles of Business, Grade 2
Ass. Degree - Business Studies
Community College