TOUVANE SAINT-HILAIRE

Render friendly and efficient service to all walk-in customers, brokers and agents.
Assist with the resolution of queries liaising with the respective department or management
as deemed necessary.
Promote NAGICO’s products and services to prospects, intermediaries and existing
customers through up-selling, cross-selling and prospecting.
Offer informed coverage advice to all customers, existing and/or prospective.
Execute the underwriting process, including but limited to risk assessment and selection,
applying adequate pricing and follow up services across all authorized classes of business.
Provide general insurance quotations, issue policy cover notes, certificates, contracts and
endorsements in accordance with underwriting guidelines.

• Answering incoming calls, emails, and other inquiries from customers
• Assist customers in making reservations and finding information
• Provide customers with valuable information about services and destinations
• Processing payments and enter customer data in the system
• Assist with plan travel itineraries by suggesting local tourist attractions and places of interest

• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Greeted customers, answered questions and recommended specials to increase profits.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.

• Serving as the face of the resort
• Providing guests with a first and last impression as both greeters of new guests and well-wishers to departing ones
• To delegate various tasks that are essential to daily operations of a hotel's front desk
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment

• Provides each guest with list of resort's upcoming activities and events upon check-in to enhance stays Supports local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests
• Maintains front desk's concierge book to provide visitors with access to relevant local information Schedule deliveries of flowers, gifts, and other products and made reservations for spa services and dining
• Arranges for transportation to and from airport, train station and events for visitors

• Directed pre-school, toddler and infant services to provide comprehensive family support whilst on vacation
• Kept program children safe and secure at all times with proactive monitoring strategies Conducted guided tours and informed guests about programs offered.

• Prepared quotes for new products and services and composed budgets
• Coordinated site investigations, documented issues and escalated to executive teams as needed Keeping up with product inventory

• Serving as the face of the resort
• Providing guests with a first and last impression as both greeters of new guests and well-wishers to departing ones
• To delegate various tasks that are essential to daily operations of a hotel's front desk
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization