Terrence Hibbert
Grand Turk
Summary
Accomplished Operations Manager with a proven track record at Graceway Trading, enhancing operational efficiency and employee retention through effective team leadership and problem-solving skills. Excelled in project management and customer service, significantly improving performance outcomes and customer satisfaction. Seasoned Operations Manager and talented leader with eleven(11) years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
Graceway Trading
10.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Floor Manager
Graceway IGA SuperMarket
09.2014 - 03.2021
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
Educator
Turks And Caicos Islands Government
09.2008 - 07.2013
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
Educator
Ministry Of Education Jamaica
09.2000 - 07.2008
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Organized extracurricular clubs and activities that complemented academic curriculum and supported student interests.
- Implemented classroom technology to enhance learning and make lessons more accessible to all students.
Education
Diploma in Financial Management - Management
International Business Management Institute
BerlinGermany09.2022
Diploma - Management
International Business Management Institute
Berlin,Germany08.2019
Associates in Business Studies - Business
Turks And Caicos Community College
Turks And Caicos Islands10.2011
Bachelor of Science - Education
Sam Sharpe Teachers' College
Montego Bay, Jamaica11.2000
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Project Management
Timeline
Operations Manager
Graceway Trading
10.2021 - Current
Floor Manager
Graceway IGA SuperMarket
09.2014 - 03.2021
Educator
Turks And Caicos Islands Government
09.2008 - 07.2013
Educator
Ministry Of Education Jamaica
09.2000 - 07.2008
Diploma in Financial Management - Management
International Business Management Institute
Diploma - Management
International Business Management Institute
Associates in Business Studies - Business
Turks And Caicos Community College
Bachelor of Science - Education
Sam Sharpe Teachers' College
Similar Profiles
Reuben HallReuben Hall
Fleet Dispatch Manager at Graceway Trading Ltd.Fleet Dispatch Manager at Graceway Trading Ltd.
Cleneisha RIGBYCleneisha RIGBY
HR Assistant at Graceway SupermarketsHR Assistant at Graceway Supermarkets
Rodney L. SpillaneRodney L. Spillane
Associate Pastor at GraceWay ChurchAssociate Pastor at GraceWay Church