Hi, I’m
Taiwayne Lewin
Resort Manager/ Soccer Club manager and Coach
Providenciales,Turks and Caicos Islands
Summary
Dynamic Resort Operations Manager with a proven track record in hospitality, excelling in budget management and team building. Expert in enhancing guest satisfaction through effective communication and strategic decision-making, driving operational success and profitability. Passionate about fostering a high-performing team and delivering exceptional customer experiences.
Overview
20
years of professional experience
Work History
Teachers Football ClubProvidenciales, Turks and Caicos Islands
Club Coach and Manager
05.2020 - Current
Job overview
- Created training programs that enhance skills and teamwork for youth players, fostering development and collaboration.
- Organized weekly practice sessions focusing on performance improvement and game strategies.
- Implemented conditioning programs to boost overall fitness levels of athletes.
- Conducted pre-game meetings to discuss game plans and motivate the team.
- Guided assistant coaches in effective coaching techniques and player engagement strategies, improving overall coaching effectiveness.
- Fostered positive team culture promoting sportsmanship and respect among all players.
- Coordinated timing of events to ensure smooth team operations, and logistics for practices and matches, ensuring smooth operations throughout the season.
- Collaborated with parents to provide updates on player progress and club expectations.
Ports Of Call Resort, Villas and ShopsProvidenciales, Turks and Caicos Islands
Resort Manager
09.2019 - Current
Job overview
- Managed daily resort operations, overseeing budgeting, scheduling, and training of new staff to maintain service quality.
- Coordinated facility maintenance and improvement projects to improve guest experience and operational efficiency.
- Conducted regular inspections to uphold cleanliness and safety standards across all resort areas.
- Ensured compliance with local, state, and federal regulations governing resort operations.
- Negotiated contracts with vendors to secure favorable terms for supplies and services, optimizing operational costs.
- Provided leadership by setting clear goals and expectations for staff performance.
- Created annual departmental budgets based on projected revenue and expenses.
- Participated in professional development activities to enhance industry knowledge.
Beaches Turks & Caicos Villages Resort and Red Lane SpaProvidenciales, Turks and Caicos Islands
Concierge/ Front Office Supervisor
01.2009 - 06.2019
Job overview
- Oversaw VIP guest arrivals, delivering personalized service and attention.
- Resolved guest inquiries and complaints promptly, enhancing overall guest satisfaction.
- Greeted guests warmly, fostering a welcoming atmosphere that contributed to positive guest experiences.
- Collaborated with departments to fulfill guest needs and preferences effectively.
- Ensured effective problem resolution through proactive guest engagement.
- Coordinated staff schedules to ensure optimal front office coverage during peak hours, improving service efficiency.
- Supervised front office staff, overseeing hiring, training, and performance evaluations to enhance team effectiveness.
- Analyzed front office reports to identify trends, informing strategic improvements for guest experience.
Sandals Montego Bay ResortMontego Bay, Jamaica
Front Office/ Reservation/ Concierge/ Night Auditor/ Payroll Clerk
01.2006 - 01.2009
Job overview
- Conducted nightly financial audits, ensuring accuracy and compliance for operational integrity.
- Generated daily financial reports, providing management with insights for informed decision-making.
- Audited and balanced cash and credit transactions, resetting registers for next day's operations.
- Processed payroll for employees using automated systems, ensuring timely payments.
- Reviewed and verified payroll data for accuracy and compliance.
- Addressed employee inquiries regarding payroll-related issues promptly.
- Managed customer reservations through online and phone channels, enhancing guest satisfaction and operational flow.
- Provided accurate information on services, rates, and policies to clients.
Education
Edinburgh Napier University/ Southpoint Education InternationalUnited Kingdom
Master of Business Administration from Hospitality and Tourism Management
01.2026
Cambridge Management And Leadership SchoolUnited Kingdom
Level 7 Diploma (Post Graduate) from Hospitality and Tourism Management
01.2020
American Hotel Lodging and Educational InstituteUSA
Certificate from Hospitality Manager: Leadership
01.2020
American Hotel Lodging and Educational InstituteUSA
CHC from Certified Hotel Concierge
01.2016
Ashworth CollegeUSA
B.Sc. from Management
01.2015
University Overview
- Online studies
- Incomplete
American Hotel Lodging and Educational InstituteUSA
CGSP from Certified Guest Service Professional
01.2013
American Hotel Lodging and Educational InstituteUSA
CHS from Certified Hospitality Supervisor
01.2012
American Hotel Lodging and Educational InstituteUSA
CHDT from Certified Hospitality Department Trainer
01.2010
Colbourne CollegeJamaica
University of Cambridge Diploma from Travel & Tourism
01.2006
Language Training CentreJamaica
Level 3 Spanish Certified from conversational
01.2003
Language Training CentreJamaica
Level 2 French Certified from conversational
01.2003
Skills
- Budget management
- Team building
- Staff training
- Payroll and scheduling
- Customer relationship management
- Decision making
- Management information systems
- Communication skills
- Operations management
- Conflict resolution
- Business intelligence
- Risk management
- Health and safety compliance
- Microsoft Office proficiency
- Financial management
- Performance management
- Project planning
Accomplishments
• Over 20 years of hospitality/hotel experience, managing at all levels of the hotel operation. • Management qualities: leadership, compliance, operations, marketing, guest services, human resources, rooms division, food and beverage, watersports, security, landscaping, and maintenance. • Demonstrated ability to lead and motivate staff to ensure the highest level of job performance. • Excellent hospitality management and guest relation skills, marketing and research, events planning, and destination management skills. • Over 5 years of experience with soccer coaching and management, and over 15 years of involvement in sports-related activities and coordination. •Sports club director—successfully organizes and manages all sporting-related activities. • Soccer championship - TCIFA women’s premier league - 2022/2024/2025, and TCIFA boys' and girls' U-15 league - 2024/2025.
Languages
- English, Mother tongue
- Spanish, Basic
- French, Basic
Other Training And Certification
- Certified Advanced Open Water Diver- PADI
- Certified Club Team Manager- TCIFA
- Certified Soccer Coach- UEFA B certification/ CONCACAF C licensee/ FIFA FUTSAL certification
- Certified Grassroots Coach/ Certificate in Youth Soccer Athletic Development- ISSPF
Work Preference
Work Type
Gig WorkInternshipTimeline
Club Coach and Manager
Teachers Football Club
05.2020 - Current
Resort Manager
Ports Of Call Resort, Villas and Shops
09.2019 - Current
Concierge/ Front Office Supervisor
Beaches Turks & Caicos Villages Resort and Red Lane Spa
01.2009 - 06.2019
Front Office/ Reservation/ Concierge/ Night Auditor/ Payroll Clerk
Sandals Montego Bay Resort
01.2006 - 01.2009
Edinburgh Napier University/ Southpoint Education International
Master of Business Administration from Hospitality and Tourism Management
Cambridge Management And Leadership School
Level 7 Diploma (Post Graduate) from Hospitality and Tourism Management
American Hotel Lodging and Educational Institute
Certificate from Hospitality Manager: Leadership
American Hotel Lodging and Educational Institute
CHC from Certified Hotel Concierge
Ashworth College
B.Sc. from Management
American Hotel Lodging and Educational Institute
CGSP from Certified Guest Service Professional
American Hotel Lodging and Educational Institute
CHS from Certified Hospitality Supervisor
American Hotel Lodging and Educational Institute
CHDT from Certified Hospitality Department Trainer
Colbourne College
University of Cambridge Diploma from Travel & Tourism
Language Training Centre
Level 3 Spanish Certified from conversational
Language Training Centre
Level 2 French Certified from conversational