Stephen Jennings
69 Lake View Lane, Discovery Bay
Summary
Tech-savvy, dedicated, trustworthy and reliable entry-level worker with experience interfacing with individuals and families to deliver top-tier service. Committed to accuracy and efficiency in all operations. Possessing in-depth knowledge of computer software. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism.
Overview
11
11
years of professional experience
Work History
Casino Slot Attendant
The Ritz Carlton Turks And Caicos
05.2021 - Current
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Handled money, ticket and chips exchanges for customers.
- Audited money drawers and hand or machine-counted large cash values.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
WAITER,
SHAY ON THE BEACH
02.2019 - 06.2019
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Conducted final check of food items prior to serving customers to ensure quality maintenance.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
PHONE OPERATOR/ATTENDANT,
THE REGENT PALMS
07.2017 - 09.2017
- Answered and transfer phone calls to the different departments of the hotel.
- Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
- Escorted guests to their rooms.
- Provided detailed directions to guests in order to ease and increase efficiency of navigation throughout the resort.
- Documented messages left by callers and delivered vital information to intended employees.
- Used teamwork to accomplish company goals set forth by policy to ensure excellent guest satisfaction.
- Performed Pool maintenance.
CONSTRUCTION LABOURER,
J&W CONSTRUCTION
07.2012 - 08.2012
- Assisted construction site workers in erecting structures and demolition.
- Maintained baseline safety knowledge.
- Mixed and pour concrete and asphalt and remove debris.
- Leveled concrete and earth using trowels and shovels.
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
Education
High School Diploma -
WESLEY METHODIST HIGH SCHOOL
Providenciales, TCI5 2018
Associate of Arts - COMPUTER ENGINEERING
FLORIDA CAREER COLLEGE
FL2020
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Proficient in Computer System Diagnostics and Troubleshooting
- Extensive knowledge of Computer hardware installation and configuration
- Small office home office network configuration
- Active Directory, DNS and DHCP management
- Verbal Communication
- Decision-Making
- Critical Thinking
- Flexible and Adaptable
- Excellent Communication
Timeline
Casino Slot Attendant
The Ritz Carlton Turks And Caicos
05.2021 - Current
WAITER,
SHAY ON THE BEACH
02.2019 - 06.2019
PHONE OPERATOR/ATTENDANT,
THE REGENT PALMS
07.2017 - 09.2017
CONSTRUCTION LABOURER,
J&W CONSTRUCTION
07.2012 - 08.2012
High School Diploma -
WESLEY METHODIST HIGH SCHOOL
Associate of Arts - COMPUTER ENGINEERING
FLORIDA CAREER COLLEGE
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