Summary
Overview
Work History
Education
Skills
Personal Information
Phone
References
Certification
Timeline
Work Preference
Accomplishments
Affiliations
Software
Interests
AdministrativeAssistant
Shinydine Occilien

Shinydine Occilien

Turks And Caicos Island,Provo

Summary

Seeking an opportunity to work as a Concierge in a challenging environment where I can utilize my experience and skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification
1
1
Language

Work History

Airport Concierge Agent

Fast Track TCI
05.2023 - Current
  • Provided exceptional customer service by anticipating and addressing guest needs proactively.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival by providing warm welcome.
  • Assisted with luggage handling, valet services and concierge services.

Pool Server

Beaches Resort
03.2020 - 10.2022
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Maintained clean and safe work environment.
  • Served meals to customers according to established guidelines.
  • Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
  • Contributed to development of seasonal cocktail menus by offering input on popular trends and local preferences.

Caregiver

Provo Children’s Home
01.2017 - 01.2019
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Assisted with daily living activities, running errands, and household chores.

Education

High School Diploma -

The New Beginning School
Providenciales, Turks And Caicos Islands Five Cays
07.2015

Skills

  • Communication
  • Problem solving
  • Customer service
  • Detail oriented
  • Active listening
  • Microsoft office and Excel
  • Public Relations
  • Concierge software knowledge
  • Customer service expertise
  • Cross-cultural sensitivity
  • Guest Relations
  • Exceptional communication

Personal Information

  • Citizenship: British Overseas Territories Citizen
  • Date of Birth: 10/02/97
  • Gender: Female
  • Marital Status: Single

Phone

  • (649)346-0796
  • (649)242-4512

References

  • Mrs. Tanis Wake–Forbes, (649) 231-5012, chair@pch.tc
  • Ronaldo Dean, (649) 347-172
  • Kadejah Tate, (649) 345-0840

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • Pool and Beach Server
  • Beaches
  • Mover & Shake For The Quarter October To November

Timeline

Airport Concierge Agent

Fast Track TCI
05.2023 - Current

Pool Server

Beaches Resort
03.2020 - 10.2022

Caregiver

Provo Children’s Home
01.2017 - 01.2019

High School Diploma -

The New Beginning School

Work Preference

Work Type

Part Time

Accomplishments

  • Worked closely with management and carpenters to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
  • Created continuous revenue streams for the hotel by promoting an array of services to guests and clients including spa, salon, upscale restaurants and the casino.
  • Assisted with creating innovative engagement proposals that were memorable to couples and loved ones.
  • Crafted unique, personalized guest experiences during visits or stays, resulting in [Number]-star service rating for resort.

Affiliations

  • The Tea Party pretty clearly has an affiliation with the party

Software

Microsoft

Interests

Microsoft

Shinydine Occilien