Sherika Amoy Thompson
Princess Street Drive,Providenciales
Summary
Hardworking employee with great customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Restaurant Captain
The ShoreClub Resort
Providenciales, PLS
01.2023 - Current
- Assigned duties to wait staff and ensured they were completed in a timely manner.
- Greeted and welcomed guests to the restaurant.
- Monitored customer service standards and provided feedback to staff when necessary.
- Provided support and guidance to team members, ensuring that quality standards were met.
- Interacted with customers in a friendly, professional manner while resolving any complaints or issues quickly.
- Trained new hires on restaurant operations such as order-taking processes, POS systems usage.
- Performed daily opening, closing duties such as setting up the dining room, bar area prior to opening time.
- Handled reservations requests from customers via phone or online booking services.
- Provided guests with excellent dining experiences.
- Utilized point of sale system to submit orders, separate checks and process payments.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Spa Receptionist
The Shoreclub Resort
Providenciales, PLS
03.2022 - 06.2023
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Tracked all purchases made by customers using POS systems in order to create detailed reports for accounting purposes.
Restaurant Hostess
The Shoreclub Resort
Providenciales, PLS
05.2021 - 12.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Took beverage orders and served drinks during peak meal times.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Preschool Teacher
Tumble Totz Learning Center
Providenciales, PLS
09.2018 - 12.2021
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Developed lesson plans that incorporated creative teaching techniques.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Led story time sessions designed to promote literacy skills among young learners.
Education
High School Diploma -
Garvey Maceo High School
Clarendon, Jamaica06.2014
MayPen Primary
Clarendon, Jamaica07.2009
Faith Basic School
Clarendon, Jamaica06.2003
Skills
- Reliable and Responsible
- Service Prioritization
- Team Player
- Adaptable and Flexible
- High Energy and Stamina
- Warm and Friendly
Languages
English
First Language
Technical Skills
- MS Outlook
- MS Word, PowerPoint and Excel
- Internet and Email
- Basic Math Skills
References
Moses Mwine - Food and Beverage Manager
The Shoreclub Resort
Long Bay Beach, Providenciales
Turks and Caicos Islands
1649 232 8518
Martin Davies- Food and Beverage Director
The Shoreclub Resort
Providenciales
Turks and Caiocos Islands
1649 232-9130
Personal Information
PERSONAL INFORMATION:
Gender: Female
Date of Birth: 24 October 1997
Language: English
Marital Status: Single
Status: Turks and Caicos Island Belonger
Timeline
Restaurant Captain
The ShoreClub Resort
01.2023 - Current
Spa Receptionist
The Shoreclub Resort
03.2022 - 06.2023
Restaurant Hostess
The Shoreclub Resort
05.2021 - 12.2022
Preschool Teacher
Tumble Totz Learning Center
09.2018 - 12.2021
High School Diploma -
Garvey Maceo High School
MayPen Primary
Faith Basic School
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