SHERIKA AMOY THOMPSON
Providenciales,Turks And Caicos Islands
Summary
Dedicated and diligent employee with exceptional customer service skills. Adept at multitasking and time management. Committed to providing customers with a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor
The Shore Club Resort
10.2024 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house .
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Restaurant Team Leader
The ShoreClub
02.2023 - 09.2024
- Assigned duties to wait staff and ensured they were completed in a timely manner
- Greeted and welcomed guests to the restaurant
- Monitored customer service standards and provided feedback to staff when necessary
- Provided support and guidance to team members, ensuring that quality standards were met
- Interacted with customers in a friendly, professional manner while resolving any complaints or issues quickly
- Trained new hires on restaurant operations such as order-taking processes, POS systems usage
- Performed daily opening, closing duties such as setting up the dining room, bar area prior to opening time
- Handled reservations requests from customers via phone or online booking services
- Provided guests with excellent dining experiences
- Utilized point of sale system to submit orders, separate checks and process payments
- Explained menu options to guests, offered suggestions and took orders for food and beverages
Restaurant Hostess/Server
The Shoreclub
05.2021 - 01.2023
- Greeted customers and escorted them to their tables
- Assigned seating arrangements based on customer preferences and restaurant policies
- Provided menus and answered questions about menu items and specials
- Managed reservations, waitlists, and special requests for large parties
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Took beverage orders and served drinks during peak meal times
- Monitored dining room activity to ensure all guests were receiving optimal service
Spa Receptionist
The Hartling Group
03.2022 - 12.2022
- Greeted customers and answered inquiries in a friendly and helpful manner
- Assisted with scheduling appointments, verifying client information, and taking payments
- Provided clients with information on spa services, packages, and promotions
- Managed front desk operations including phone calls, emails, and other correspondence
- Kept reception area clean, organized, and stocked with necessary supplies
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments
- Tracked all purchases made by customers using POS systems in order to create detailed reports for accounting purposes
Preschool Assistant Teacher
Tumble Totz Learning Center
09.2018 - 12.2021
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students
- Organized educational materials and resources to create an engaging learning environment
- Assisted in providing a safe and secure environment for children
- Developed lesson plans that incorporated creative teaching techniques
- Established positive relationships with parents and guardians by regularly communicating student progress
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care
- Collaborated with fellow teachers on various projects related to curriculum design and implementation
- Incorporated music, art, games, books, blocks, puzzles into daily instruction
- Led story time sessions designed to promote literacy skills among young learners
Education
Associates Of Science - Administrative Professional Office Management
University of The West Indies (Global Campus)
Turks And Caicos IslandsWSET Level 2 Award In Wines -
Wine & Spirit Education Trust
London12.2024
Certificate of Achievement - Business Writing, Critical Thinking, Appreciative Inquiry, Assertiveness and Self-Confidence, Accountability in the workplace
Impactful Imprints Training and Consulting
Florida11.2023
High School Diploma - Science
Garvey Maceo High School
06.2014
Skills
- Dependable Team Member
- Task Prioritization
- Collaborative Team Member
- Highly Adaptable
- Sustained Energy
- Approachable Demeanor
- Email Communication
- Proficient in MS Word
- Presentation Design
- Microsoft Excel Proficiency
- Digital Communication
- Fundamental Mathematics Proficiency
Languages
English
Personal Information
- Date of Birth: 10/24/97
- Gender: Female
- Marital Status: Single
Status
Turks and Caicos Islands Belonger
Timeline
Food and Beverage Supervisor
The Shore Club Resort
10.2024 - Current
Restaurant Team Leader
The ShoreClub
02.2023 - 09.2024
Spa Receptionist
The Hartling Group
03.2022 - 12.2022
Restaurant Hostess/Server
The Shoreclub
05.2021 - 01.2023
Preschool Assistant Teacher
Tumble Totz Learning Center
09.2018 - 12.2021
High School Diploma - Science
Garvey Maceo High School
Associates Of Science - Administrative Professional Office Management
University of The West Indies (Global Campus)
WSET Level 2 Award In Wines -
Wine & Spirit Education Trust
Certificate of Achievement - Business Writing, Critical Thinking, Appreciative Inquiry, Assertiveness and Self-Confidence, Accountability in the workplace
Impactful Imprints Training and Consulting
Similar Profiles
Thomas OddouxThomas Oddoux
Lifeguard at Shore Club & Yacht ClubLifeguard at Shore Club & Yacht Club
Sophie FeliciaSophie Felicia
Front Desk Manager at Arrowwood Cedar Shore ResortFront Desk Manager at Arrowwood Cedar Shore Resort
MONICA MEADOWSMONICA MEADOWS
Guest Service Supervisor at South Shore Harbour ResortGuest Service Supervisor at South Shore Harbour Resort