SHENIKA BROOKS-WILLIAMS
Providenciales
Summary
Results-driven operations manager with a strong background in business management and administrative oversight. Skilled in strategic planning, team leadership, and vendor relations, delivering seamless execution of client requirements and operational efficiency.
Overview
25
25
years of professional experience
Work History
Owner and Lead Lifestyle Concierge
B.A.G.S Concierge Services
11.2022 - Current
- Provided exceptional customer service to clients by anticipating their needs and providing solutions.
- Organized events and activities for clients, such as dinners, shows, trips, and other leisure activities.
- Developed relationships with vendors to ensure the highest quality services at competitive prices.
- Assisted clients with shopping for items such as groceries or gifts through personal shopping services.
- Ensured timely execution of guests' daily schedules by maintaining efficient appointment management.
Office Manager
CBMS LIMITED
11.2022 - Current
- Develop and implement office policies and procedures.
- Supervise staff members, organized schedules and delegate tasks.
- Coordinate meetings, conferences, travel arrangements and department activities.
- Create spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolve customer inquiries in a timely manner while maintaining positive relationships with clients.
- Process payroll accurately ensuring all employees were paid on time.
- Manage front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Track invoices and payments to ensure accuracy of accounts receivable and payable information.
Concrete Dispatcher
CBMS LIMITED
01.2014 - 11.2022
- Optimized driver schedules by matching them with relevant routes based on customer preferences.
- Ensured timely communication of order and request status to customers.
- Successfully facilitated coordination efforts between Project Managers and Contractors for timely delivery.
- Managed the tracking of vehicles using GPS technology and provided necessary updates as required.
- Produced daily reports highlighting critical areas including product inventory and employee time management.
- Maintained accurate records of driver locations, delays, and cancellations.
- Efficiently handled administrative responsibilities like filing paperwork, updating databases, and preparing documents for review by management staff.
Commercial Sales
Butterfield Motors
01.2012 - 01.2014
- Assisted in the showroom to answer questions about car models and features.
- Greeted customers, answered phone calls and emails to provide customer service.
- Organized test drives for customers to help them decide on a car model.
- Prepared paperwork for sales transactions and ensured accuracy of information.
- Maintained inventory records and updated stock levels as needed.
- Advised customers on financing options, warranties and other services available at the dealership.
Data Processing Clerk
CBMS LIMITED
01.2010 - 01.2011
- Maintained detailed records of all inventory transactions.
- Reconciled accounts and prepared balance sheets for review by supervisor.
- Processed invoices and payment requests in compliance with company policies and procedures.
- Generated financial reports on a regular basis for management review.
- Reviewed customer account information to ensure accuracy of billing statements.
Insurance Representative
Fidelity Insurance
01.2009 - 01.2010
- Developed and implemented strategies to increase sales of insurance policies.
- Maintained accurate records of customer interactions and policy information.
- Provided advice on the best types of insurance policies for customers based on their needs.
- Conducted regular reviews of existing policies to ensure they remain up-to-date with current industry regulations.
- Negotiated with insurers to obtain competitive rates for customers' coverage needs.
Receptionist
CBMS LIMITED
01.2005 - 01.2009
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist
RBC Dominion Securities
01.2001 - 01.2003
- Assisted visitors, creating positive first impressions for all arrivals.
- Managed incoming calls, directing inquiries to relevant departments efficiently.
- Coordinated meeting logistics and scheduled appointments for staff effectively.
- Maintained organized filing systems for documents and records.
- Delivered exceptional customer service while interacting with internal and external clients.
Education
Clement Howell High School
01.2000
Skills
- Business Management
- Administrative Oversight
- Operations Management
- Strategic Planning
- Verbal and written communication
- Reservation Management
- Personal Assistance
References
Available Upon Request
Timeline
Owner and Lead Lifestyle Concierge
B.A.G.S Concierge Services
11.2022 - Current
Office Manager
CBMS LIMITED
11.2022 - Current
Concrete Dispatcher
CBMS LIMITED
01.2014 - 11.2022
Commercial Sales
Butterfield Motors
01.2012 - 01.2014
Data Processing Clerk
CBMS LIMITED
01.2010 - 01.2011
Insurance Representative
Fidelity Insurance
01.2009 - 01.2010
Receptionist
CBMS LIMITED
01.2005 - 01.2009
Receptionist
RBC Dominion Securities
01.2001 - 01.2003
Clement Howell High School
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