Shedline Fenelus Joseph
Providenciales
Summary
Dynamic professional with a proven track record at Graceway IGA SuperMarket, excelling in customer service and teamwork. Recognized for enhancing operational efficiency and fostering strong client relationships. Adept at problem-solving and time management, I thrive in fast-paced environments, consistently delivering exceptional results while maintaining a friendly and positive attitude.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Food Service Admin
Graceway IGA SuperMarket
10.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Celebrity Stylist
Self Employed
04.2015 - 03.2025
- Streamlined appointment scheduling processes, improving efficiency and reducing client wait times.
- Executed comprehensive consultations to assess client needs, ensuring tailored service delivery.
- Implemented new styling techniques, leading to innovative service offerings that attracted new clients.
- Cultivated strong relationships with clients through effective communication and exceptional service delivery
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Mobile Advertisement Manager
Digicel
11.2010 - 02.2014
- Analyzed market trends to inform decision-making and align business strategies with customer needs.
- Facilitated regular performance reviews to assess team objectives and drive continuous improvement efforts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Casino Dealer
Casa Blanca Casino
09.2004 - 07.2009
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Maintained accurate chip counts and payouts, enhancing customer satisfaction through efficient service.
- Engaged guests with excellent communication skills, fostering a welcoming atmosphere in the casino environment.
- Resolved customer disputes effectively, maintaining professionalism while ensuring positive guest experiences.
- Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.
Spa Receptionist
Beaches Turks & Caicos Resort Villages & Spa
02.2000 - 07.2003
- Greeted and assisted guests, ensuring exceptional first impressions and seamless check-in experiences.
- Managed appointment scheduling, optimizing therapist availability and enhancing guest satisfaction.
- Coordinated with spa staff to maintain service quality standards and resolve guest inquiries promptly.
- Processed payments and maintained accurate records of transactions to ensure financial accuracy.
- Provided detailed information about spa services, promoting packages that increased overall sales revenue.
- Trained new reception staff on operational procedures and customer service best practices to enhance team performance.
Education
Cosmetology Certificate -
Paul Mitchelle
Miami FL07-2020
High School Diploma -
Clement Howell High
Blue Hills 06-2004
GED -
Oseta Jolly Primary
Blue Hills06-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Calm under pressure
- Decision-making
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Food Service Admin
Graceway IGA SuperMarket
10.2025 - Current
Celebrity Stylist
Self Employed
04.2015 - 03.2025
Mobile Advertisement Manager
Digicel
11.2010 - 02.2014
Casino Dealer
Casa Blanca Casino
09.2004 - 07.2009
Spa Receptionist
Beaches Turks & Caicos Resort Villages & Spa
02.2000 - 07.2003
Cosmetology Certificate -
Paul Mitchelle
High School Diploma -
Clement Howell High
GED -
Oseta Jolly Primary