Summary
Overview
Work History
Education
References
Accomplishments
Languages
Timeline
Generic

SHARLA MERVIN

Providenciales,PLS

Summary

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Big Blue Collective
Providencialed , Turks & Caicos Island
02.2024 - 09.2024
  • Welcomed guests and provided excellent customer service at reception.
  • Managed guest check-in and check-out processes efficiently and accurately.
  • Handled phone inquiries, providing information about tour services.
  • Resolved guest complaints promptly, ensuring a positive experience at the resort.

F&B OPERATOR/ RESERVATION AGENT

GRACE BAY CLUB RESORTS
12.2021 - 09.2024
  • Monitored guest requests and ensured timely service delivery.
  • Responded promptly to guest inquiries and resolved issues efficiently.
  • Learned and followed safety and emergency procedures.
  • Collaborated with coworkers to perform projects quickly and meet business goals.

FRONT DESK AGENT

BLUE HAVEN MARINA
04.2021 - 12.2021
  • Welcomed guests with friendly demeanor and provided timely check-in services.
  • Coordinated reservations and maintained accurate booking records for guests.
  • Assisted guests with inquiries about amenities, services, and local attractions.
  • Maintained cleanliness and organization of front desk area for optimal guest experience.
  • Answered phones, responded to inquiries, and took messages.

TOUR DESK AGENT

CAICOS DREAM TOURS
07.2017 - 06.2020
  • Managed guest inquiries regarding tour options and reservations.
  • Provided detailed information on local attractions and services.
  • Coordinated schedules for multiple tour guides and transportation services.
  • Resolved customer complaints with professionalism and efficiency.

Education

High School Vocational Diploma -

Champions for Christ Int. School
Turks & Caicos Islands

References

  • Kristine, Belineck, 649-331-3388
  • Andrea, Tieu, 649-331-4450
  • Eric, Robinson, 649-232-6637

Accomplishments

  • Employee of the Month at Big Blue Collective
  • Honoree in F & B, Grace Bay Club
  • Employee of the month at Blue Haven Marina

Languages

English
First Language

Timeline

Front Desk Agent

Big Blue Collective
02.2024 - 09.2024

F&B OPERATOR/ RESERVATION AGENT

GRACE BAY CLUB RESORTS
12.2021 - 09.2024

FRONT DESK AGENT

BLUE HAVEN MARINA
04.2021 - 12.2021

TOUR DESK AGENT

CAICOS DREAM TOURS
07.2017 - 06.2020

High School Vocational Diploma -

Champions for Christ Int. School

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SHARLA MERVIN