SHANIA ELLIOTT
Providenciales
Summary
Dedicated professional with demonstrated strengths in customer service, time management and leadership. Seeking an opportunity to expand skills and contribute to company success.
Overview
8
8
years of professional experience
Work History
Assistant Front Office Manager
Wymara Resort And Villas
04.2024 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
Reservations Supervisor
Wymara Resort and Villas
02.2023 - 04.2024
- Delivered highest level of customer service and expedited customers' rental requests
- Maintained customer satisfaction with swift and knowledgeable support on difficult issues
- Provided staff with assistance in performing difficult and complicated duties
- Mentored team members to overcome selling obstacles
- Achieved complete customer satisfaction by investigating and resolving reservation issues.
Reservations Agent
Wymara Resort and Villas
06.2021 - 02.2023
- Achieved performance levels for individual talk time, quality and sales percentages with expert call control
- Directed customers to property locations and offered pamphlets with service information.
Guest Services Agent
Wymara Resort and Villas
10.2017 - 06.2021
- Maintain standards of a five-star service
- Assist and offer assistance to all hotel guests' pre and post arrival
- Assist Front Office management with all requests including arrival process and check-in
- Making and modifying reservations, hotel operator and concierge duties.
Internship Student
Grace Bay Club Resort
05.2017 - 06.2017
- Completed in-depth research into topics, compiling data into desired format along with succinct summaries highlighting key points
- Learned tips and techniques of work by closely studying staff
- Managed errands and other basic work on behalf of supervisors.
Internship Student
COMO Parrot Cay, TCICC
05.2016 - 06.2016
- Handled clerical work, routed phone messages and delivered packages to correct personnel
- Developed and maintained professional relationships with internal employees and customers
- Learned and became proficient on internal software systems
- Conducted basic clerical duties by taking memos, maintaining files and organizing documents.
Education
Bachelor of Science - Hospitality Administration And Management
Turks And Caicos Islands Community College
Providenciales12.2025
Associates Degree - Hospitalty Studies & Tourism Management -
Turks and Caicos Islands Community College
12.2017
Skills
- Employee Management
- Property Management Systems
- Effective Multitasking
- Administrative Skills
- Records Management
- Customer Service
- Microsoft Office Suite
References
Geraldine Williams | Guest Experience Manager | 649-232-1155
Kizzy Adderley | Assistant Rooms Division Manger | 649- 232-1663
Timeline
Assistant Front Office Manager
Wymara Resort And Villas
04.2024 - Current
Reservations Supervisor
Wymara Resort and Villas
02.2023 - 04.2024
Reservations Agent
Wymara Resort and Villas
06.2021 - 02.2023
Guest Services Agent
Wymara Resort and Villas
10.2017 - 06.2021
Internship Student
Grace Bay Club Resort
05.2017 - 06.2017
Internship Student
COMO Parrot Cay, TCICC
05.2016 - 06.2016
Bachelor of Science - Hospitality Administration And Management
Turks And Caicos Islands Community College
Associates Degree - Hospitalty Studies & Tourism Management -
Turks and Caicos Islands Community College
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