Summary
Overview
Work History
Education
References
Timeline
Generic

SHAMILLE WALKIN

Blue Hills

Summary

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. with friendly and decisive approach to resolving challenges.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

ODMC/LA VISTA AZUL
07.2022 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Collected room deposits, fees, and payments.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Completed bi-weekly payroll for 10 employees.

Front Desk Agent

Olympia Destinations Management, La Vista Azul Hotel
01.2020 - Current
  • Processed check-ins and check-outs, created reservations and processed special requests.
  • Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Customer Service Agent

TCA Handling Flight Services
07.2017 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Airport Greeter

The Shore Club
12.2016 - 06.2017
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.
  • Provided friendly, attentive service throughout peak times for responsive customer care.

Assistant

C&S Professional Services
01.2016 - 06.2016
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Assistant Quantity Surveyor- Internship

Projectech
05.2014 - 06.2014

Education

Maranatha High School
2015

Provo Christian Primary School
Providenciales
2010

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Provo Christian Primary School(GSAT)
2010

References

Harvyson Joseph


1-(649)-231-4756


Martin Gray


1-649-232-3037


Timeline

Front Desk Supervisor

ODMC/LA VISTA AZUL
07.2022 - Current

Front Desk Agent

Olympia Destinations Management, La Vista Azul Hotel
01.2020 - Current

Customer Service Agent

TCA Handling Flight Services
07.2017 - 01.2020

Airport Greeter

The Shore Club
12.2016 - 06.2017

Assistant

C&S Professional Services
01.2016 - 06.2016

Assistant Quantity Surveyor- Internship

Projectech
05.2014 - 06.2014

Maranatha High School

Provo Christian Primary School

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Provo Christian Primary School(GSAT)

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SHAMILLE WALKIN