Sancia Jackson
Cauldwell District
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Vacation Consultant
Prestige Travel Club
01.2023 - Current
- Developed strong relationships with vendors to secure preferential rates and amenities for clients.
- Collaborated with marketing team to create engaging promotional materials highlighting vacation offerings.
- Facilitated pre-trip orientations for group travelers, addressing concerns, setting expectations, and fostering camaraderie among participants.
- Enhanced client satisfaction by providing personalized vacation recommendations based on preferences and budget.
- Assisted clients in resolving travel-related issues, ensuring a positive vacation experience.
Vacation Consultant
Grand Palladium Travel Club
01.2021 - 01.2022
- Developed strong relationships with vendors to secure preferential rates and amenities for clients.
- Collaborated with marketing team to create engaging promotional materials highlighting vacation offerings.
- Facilitated pre-trip orientations for group travelers, addressing concerns, setting expectations, and fostering camaraderie among participants.
- Enhanced client satisfaction by providing personalized vacation recommendations based on preferences and budget.
- Assisted clients in resolving travel-related issues, ensuring a positive vacation experience.
Vacation Consultant
Travel Smart Vacation Club, Royalton Negril
01.2019 - 01.2020
- Developed strong relationships with vendors to secure preferential rates and amenities for clients.
- Collaborated with marketing team to create engaging promotional materials highlighting vacation offerings.
- Facilitated pre-trip orientations for group travelers, addressing concerns, setting expectations, and fostering camaraderie among participants.
- Enhanced client satisfaction by providing personalized vacation recommendations based on preferences and budget.
- Assisted clients in resolving travel-related issues, ensuring a positive vacation experience.
Vacation Consultant
Secret Sunscape
01.2018 - 02.2018
- Assisted clients in resolving travel-related issues, ensuring a positive vacation experience.
- Organized group travel experiences, coordinating logistics and managing participant expectations for successful trips.
- Developed strong relationships with vendors to secure preferential rates and amenities for clients.
- Collaborated with marketing team to create engaging promotional materials highlighting vacation offerings.
Massage Therapist
Yard Beach
01.2017 - 02.2017
- Confer with clients to discuss their medical histories, stress levels, and pain concerns to determine how massage therapy can best address their needs.
- Maintain detailed and accurate treatment records.
- Educate clients on techniques for postural improvement, stretching, strengthening, relaxation, and rehabilitative exercises.
- Prepare and blend oils tailored to clients' needs, applying them as part of the treatment process.
- Handle administrative tasks, including maintaining records, organizing files, and processing paperwork.
- Provide consultations and advice to clients regarding their overall well-being and therapeutic options.
Vacation Consultant
Grand Palladium Resort & Spa
01.2015 - 02.2016
- Assisted clients in resolving travel-related issues, ensuring a positive vacation experience.
- Organized group travel experiences, coordinating logistics and managing participant expectations for successful trips.
- Developed strong relationships with vendors to secure preferential rates and amenities for clients.
- Collaborated with marketing team to create engaging promotional materials highlighting vacation offerings.
Vacation Consultant
Privilege Club, Bahia Principe
01.2013 - 02.2015
Bartender
Self Employed
01.2007 - 01.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Waitress/Receptionist
Rhodes Hall Plantation
01.2006 - 02.2007
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Negril Tree House Hotel
01.2004 - 02.2004
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Certificate - Customer Service Representative (Admin Asst)
NCTVET
03-2023
Certificate - Massage Therapist
ADO School of Cosmetology
01-2017
Certificate - Food & Beverage
Western Hotel Training School
01-2004
High School Diploma -
Green Island Hight School
01-2003
Skills
- Organizing, Planning, and Prioritizing Work
- Patience and the ability to remain calm in stressful situations
- Providing excellent customer service
- Monitoring and Controlling Resources
- Assessing the value, importance, or quality of things or people
- Good judgment and perception
- Team Collaboration
- Customer Service
- Willingness to learn
- Punctual and Reliable
- Problem-Solving
Accomplishments
Awarded “Sales Agent of the Quarter” for the periods.
- October 2024 to December 2024
Awarded "Sales Agent of the Month" for the months.
- December 2023
- June 2023
- September 2024
- October 2024
- November 2024
Hobbies
- Reading
- Playing netball
- Socialization
Reference
MRS. HYACINTH WILLIAMS
Justice of the Peace
Cauldwell District, Cauldwell P.A
Hanover, Jamaica
Tel: 876-609-3212
MR. DENSIL SCOTT
Police Officer
Cauldwell District, Cauldwell P.A
Hanover
Tel: 876-889-3094
Timeline
Vacation Consultant
Prestige Travel Club
01.2023 - Current
Vacation Consultant
Grand Palladium Travel Club
01.2021 - 01.2022
Vacation Consultant
Travel Smart Vacation Club, Royalton Negril
01.2019 - 01.2020
Vacation Consultant
Secret Sunscape
01.2018 - 02.2018
Massage Therapist
Yard Beach
01.2017 - 02.2017
Vacation Consultant
Grand Palladium Resort & Spa
01.2015 - 02.2016
Vacation Consultant
Privilege Club, Bahia Principe
01.2013 - 02.2015
Bartender
Self Employed
01.2007 - 01.2013
Waitress/Receptionist
Rhodes Hall Plantation
01.2006 - 02.2007
Waitress
Negril Tree House Hotel
01.2004 - 02.2004
Certificate - Customer Service Representative (Admin Asst)
NCTVET
Certificate - Massage Therapist
ADO School of Cosmetology
Certificate - Food & Beverage
Western Hotel Training School
High School Diploma -
Green Island Hight School
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