Summary
Overview
Work History
Education
Skills
Grades
Leadership Experience
Languages
References
Timeline
Generic

Sade James

Providenciales,Turks and Caicos Islands

Summary

Motivated, outgoing individual with proven leadership skills and a track record of improving organizational progress. Works well in collaborative environments and quickly adapts to new challenges. Seeking employment to contribute to your organization.

Overview

7
7
years of professional experience

Work History

Reservation Agent

Amanyara Resort
Providenciales, Turks and Caicos Islands
01.2023 - Current
  • Front Office Department
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Processed customer payments for reservations over the phone.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Resolved guest complaints by providing exceptional customer service.
  • Upsold additional services such as dining options, spa treatments.
  • Offered personalized recommendations based on guest preferences.
  • Followed up regularly with existing clients to maintain relationships.

Guest Assistant Agent/Operator

Amanyara Resort
Providenciales, Turks and Caicos Islands
01.2021 - 01.2024
  • Front Office Department
  • Greeted guests upon arrival and provided them with information about the facility.
  • Assisted in setting up for special events, such as weddings or corporate functions.
  • Provided tours of the facility to potential customers.
  • Facilitated communication between management staff and hotel employees concerning guest issues or concerns.
  • Verified accuracy of billing statements before presenting them to guests.
  • Performed administrative tasks such as filing paperwork and updating records in the computer system.
  • Expressed appreciation for patronage, inviting, and encouraging customer return visits.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Babysitter/ Caretaker

Little Angle Nanny Services
Providenciales, Turks and Caicos Islands
01.2020 - 01.2021

Work Experience

Beaches
Providenciales, Turks and Caicos Islands
01.2018 - 12.2018
  • Entertainment Department

Education

High School Diploma

Maranatha Academy
Providenciales, Turks and Caicos Islands
01.2020

Community Christian Academy
Providenciales, Turks and Caicos Islands
01.2015

Skills

  • First Aid certified
  • CPR-certified
  • Fluent English
  • Microsoft Word
  • Quick learner
  • Charismatic
  • Great hospitality
  • Organized
  • Time management
  • Great communication skills
  • Excellent interpersonal skills
  • Ability to work under pressure
  • Ability to communicate in a multiethnic, multicultural environment
  • Upselling proficiency
  • Production leadership
  • Travel bookings
  • Phone Etiquette
  • Customer reservations

Grades

1, 2, 2, 1, 2, 2, 2

Leadership Experience

  • Sustainability Department Head Leader (2023 -2024)
  • Employee of the Month Twice in the space of Two Years
  • Former school president
  • Former prefect
  • Dance choreographer
  • Captain of sports team at Maranatha Academy

      

Languages

English
First Language
English
Proficient (C2)
C2
Spanish
Beginner
A1

References

References available upon request.

Timeline

Reservation Agent

Amanyara Resort
01.2023 - Current

Guest Assistant Agent/Operator

Amanyara Resort
01.2021 - 01.2024

Babysitter/ Caretaker

Little Angle Nanny Services
01.2020 - 01.2021

Work Experience

Beaches
01.2018 - 12.2018

High School Diploma

Maranatha Academy

Community Christian Academy

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Sade James