Ruth PAUL
SOUTH CAICOS
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Sailrock Resort, showcasing expertise in complaint handling and inventory controls. Leveraged task delegation and food safety knowledge to increase dining experience quality, demonstrating a commitment to excellence and a results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Waitress Supervisor
SAILROCK RESORT
12.2020 - 12.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Supervised food presentation and plating to enhance visual appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
BATENDER
SAILROCK RESORT
08.2017 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Housekeeping Room Attendant
SAILROCK RESORT
10.2020 - 11.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Front Desk Receptionist
SAILROCK RESORT
07.2020 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
House Cleaner
MR JIMMY BAKER
09.2014 - 02.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
Sales Clerk
G AND G VARIETY STORE
05.2010 - 01.2011
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
BATENDER
ENRICO WILLIAM BAR
01.2007 - 12.2008
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Cleaner
IRIS STUBB PRIMARY SCHOOL
09.2008 - 11.2008
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
BATENDER
BLUE HEAVEN
10.2006 - 01.2007
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
LOTTERY SELLER
MATEO LOTTERY
09.2001 - 03.2006
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
- Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
- Maintained a clean and organized work area, contributing to a comfortable environment for customers.
- Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
- Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
- Processed winning tickets promptly while verifying identification documents according to established guidelines.
- Educated new employees on lottery procedures, contributing to successful onboarding processes for staff members.
- Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
- Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
- Enhanced customer satisfaction by efficiently processing lottery transactions and providing prompt service.
Education
Bachelor of Arts - Interior Design
LAIE
SANTIAGO, DOM. REP.12.2007
MICROSOFT EXCEL, WORD
CEDUCOM
PUERTO PLATA, DOM. REP.02.1998
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Customer Service
- Food and Beverage Service
- Food Safety
- Inventory controls
- Cash Handling
- Opening and closing procedures
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Waitress Supervisor
SAILROCK RESORT
12.2020 - 12.2022
Housekeeping Room Attendant
SAILROCK RESORT
10.2020 - 11.2020
Front Desk Receptionist
SAILROCK RESORT
07.2020 - 09.2020
BATENDER
SAILROCK RESORT
08.2017 - 12.2022
House Cleaner
MR JIMMY BAKER
09.2014 - 02.2015
Sales Clerk
G AND G VARIETY STORE
05.2010 - 01.2011
Cleaner
IRIS STUBB PRIMARY SCHOOL
09.2008 - 11.2008
BATENDER
ENRICO WILLIAM BAR
01.2007 - 12.2008
BATENDER
BLUE HEAVEN
10.2006 - 01.2007
LOTTERY SELLER
MATEO LOTTERY
09.2001 - 03.2006
Bachelor of Arts - Interior Design
LAIE
MICROSOFT EXCEL, WORD
CEDUCOM
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