RUBILYN PITAO
Providenciales,Turks And Caicos Islands
Summary
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Upbeat Restaurant Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, handling menus and giving directions. Approachable with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Beaches Turks and Caicos Resort Villages &Spa
12.2013 - Current
- Greet and welcome guests with personable attitude and escort them to their table.
- Manage restaurant reservations and skilfully maximising guest capacity whilst preventing overbooking.
- Assist dining area during busy periods using diverse skills across broad ranges of tasks.
- Set-up tables and prepare dining area for service.
Waitress
Kulinarya Experience
09.2012 - 04.2013
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Accounting Clerk
Gentrade International Philippines
09.2011 - 06.2012
- Managed daily and weekly inventory, supply tracking and noting items requiring reorder.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Education
Bachelor of Science - Hotel Restaurant and Tourism Management
Naval State University
03.2011
Skills
- Hospitality service expertise
- Professionalism and strong work ethics
- Customer service
- Table setting
- Menu presentation
- Food allergy awareness
- Time management skills
- Reservation management
- Strong multitasking
- Greeting guests
Certification
- Guest Service Gold Making Connections
- ServSafe Food Handler Certification - National Restaurant Association
- Communication Strategies
- Self-Leadership
- Customer Service
- Body Language Basic
Timeline
Restaurant Hostess
Beaches Turks and Caicos Resort Villages &Spa
12.2013 - Current
Waitress
Kulinarya Experience
09.2012 - 04.2013
Accounting Clerk
Gentrade International Philippines
09.2011 - 06.2012
- Guest Service Gold Making Connections
- ServSafe Food Handler Certification - National Restaurant Association
- Communication Strategies
- Self-Leadership
- Customer Service
- Body Language Basic
Bachelor of Science - Hotel Restaurant and Tourism Management
Naval State University
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