Roshelle Brown
Providenciales,Turks and Caicos Islands
Summary
Dynamic and results-driven financial management professional with over 15 years of experience in hospitality and vacation ownership sectors. Proven expertise in enhancing operational efficiency and overseeing financial controls. Adept at fostering strong relationships with stakeholders and ensuring compliance with industry standards. Committed to delivering exceptional customer service and driving organizational success.
Overview
19
19
years of professional experience
Work History
Director of Owner Relations
Waterloo Hotel Management Ltd.
Providenciales
06.2023 - Current
- Manage owner relations for three properties: Alexandra Resort and Spa, Blue Haven Resort and Spa, and Ambergris Cay Private Island, effectively managing relationships with over 200 condo and timeshare owners
- Streamlined sales processes for Vacation Ownership and Condo Sales Agents, ensuring availability of accurate sales tools and maintaining updated Master and Inventory Books.
- Collaborated with developers and resort attorneys to ensure compliance with legal obligations, enhancing operational transparency
- Partnered with the Accounting department to accurately process payments and maintain comprehensive owner records.
- Coordinated owner reservations with Front Desk and Reservations, ensuring compliance with usage terms and accurate documentation of all requests, resulting in increased owner satisfaction.
Casino Financial Controller
The Casino at The Ritz Carlton, Turks & Caicos
05.2021 - 06.2022
- Managed company funds and financial records, ensuring adherence to Marriott SOPs and local regulations
- Conducted comprehensive reviews and analyses of gaming-related financial statements, identifying areas for improvement and cost-saving measures
- Approved credit lines and Front Money limits, assisting with month-end closing activities and supporting senior management in financial decision-making
- Led and developed a team of ten professionals in Cage, Soft Count, and Casino Finance, fostering a culture of accountability and teamwork
Financial Controller
Wymara Ltd. (formerly Gansevoort Turks & Caicos)
01.2018 - 01.2020
- Spearheaded bank and balance sheet reconciliations, ensuring accuracy and compliance with financial regulations
- Assisted in forecasting and budget preparation, contributing to a reduction in operational costs through effective resource allocation
- Managed accounts payable, receivables, and payroll, enhancing cash flow management and operational efficiency
Various Roles
Wymara Ltd. (formerly Gansevoort TCI)
04.2009 - 01.2018
- Assistant Financial Controller
- (Jan2017 – Jan2018)
- Accounts Manager
- (Aug2014 – Dec2016)
- Assistant Accounting Manager
- (Jun2012 – Jul2014)
- Accounts Payable Clerk
- (Apr2009 – May2012)
Office Manager / Client Service Representative
Wired Island Ltd., Providenciales, Turks and Caicos
07.2008 - 10.2008
- Managed accounts payable and receivable, enhancing financial accuracy and operational efficiency
Office Manager /Senior Accounts Officer
Sand Mine Dredging, Providenciales, Turks & Caicos
10.2005 - 06.2008
- Conducted banking procedures and assisted with customs clearance, ensuring compliance with regulatory requirements
Education
Diploma - Business Studies
St. George’s High School, Grand Bahama, Bahamas
Grand Bahama, Bahamas01.2002
Accounting
Terreve College
Freeport, GB06-2005
Jack Hayward High School, Grand Bahama, Bahamas
Grand Bahama, Bahamas01.2001
Accounting & Finance
BPP University
Skills
- Microsoft Office Suite
- QuickBooks Pro
- Data Plus Hospitality Management
- OPERA VOS
- Avero
- ORACLE Hospitality (formerly Micros)
- PeopleSoft
- Strong interpersonal and communication skills
- Proven ability to multitask, prioritize, and work effectively under pressure
- Excellent planning and organizational capabilities
- Commitment to delivering exceptional customer service and maintaining positive relationships
References
Claudine Ewing
649-241-5561
Wilbert Jennings
649-232-1000
Timeline
Director of Owner Relations
Waterloo Hotel Management Ltd.
06.2023 - Current
Casino Financial Controller
The Casino at The Ritz Carlton, Turks & Caicos
05.2021 - 06.2022
Financial Controller
Wymara Ltd. (formerly Gansevoort Turks & Caicos)
01.2018 - 01.2020
Various Roles
Wymara Ltd. (formerly Gansevoort TCI)
04.2009 - 01.2018
Office Manager / Client Service Representative
Wired Island Ltd., Providenciales, Turks and Caicos
07.2008 - 10.2008
Office Manager /Senior Accounts Officer
Sand Mine Dredging, Providenciales, Turks & Caicos
10.2005 - 06.2008
Diploma - Business Studies
St. George’s High School, Grand Bahama, Bahamas
Accounting
Terreve College
Jack Hayward High School, Grand Bahama, Bahamas
Accounting & Finance
BPP University
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