Roseline Norcius
Provo,Turks An Caicos
Summary
Dedicated hospitality worker with expertise in cleaning procedures, food safety, and guest service. Proven ability to resolve customer concerns and maintain cleanliness, ensuring a welcoming environment.
Overview
3
3
years of professional experience
Work History
Hospitality Worker/Cleaner
Cleaning
Providencales , Turks an Caicos
03.2023 - 02.2026
- Maintained cleanliness and organization in guest areas and common spaces.
- Performed routine cleaning tasks using industry-standard equipment and supplies.
- Collaborated with team members to complete daily cleaning schedules, ensuring timely and thorough cleaning.
- Ensured compliance with health and safety regulations during cleaning operations.
- Managed waste disposal procedures to maintain a safe and compliant environment.
- Communicated effectively with guests to address their cleanliness concerns.
- Served food and drinks to customers in a timely manner.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted guests by promptly responding to questions, requests and concerns.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Maintained well-stocked supplies and organized stations to enhance guest service readiness.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Prepared entrees, side dishes, and desserts for guests during busy periods.
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Handled alcohol service for guests over the age of 21.
- Monitored inventory levels for all items used in the hospitality area.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Organized special events such as banquets or corporate functions according to guest specifications.
- Managed reservations for guests who wished to dine at the restaurant.
Education
High School Diploma -
Lycées
Verrettes L Artibonit 01-2015
Associate of Arts - Cosmetology
College Dumarsais Estimé
Des Verrettes01-2002
Skills
- Cleaning procedures and food safety
- Sanitation compliance
- Health code compliance
- Food safety
- Inventory management
- Supply restocking
- Event coordination
- Event planning
- Time management
- Customer relationship management
- Upselling strategies
- Team collaboration
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
- Wine pairing expertise
Languages
English
Elementary (A2)
A2
Creol
Upper Intermediate (B2)
B2
Timeline
Hospitality Worker/Cleaner
Cleaning
03.2023 - 02.2026
High School Diploma -
Lycées
Associate of Arts - Cosmetology
College Dumarsais Estimé