Reuben Hall

· Manage and coordinate all activities related to the movement of containers and equipment to and from shipping ports to and between various stores/warehouses, storage facilities and docking areas.

· Oversee the company’s fleet of trucking vehicles and ensure that vehicles and drivers are being utilized to their fullest potential in a safe and cost-effective manner.

· Manage the scheduling of drivers, ensure adequate staff coverage and revise work shifts to tackle any vessel changes or delays to ensure all company-wide delivery needs are being addressed.

· Developed and implemented efficient routing strategies to minimize delivery times and costs.

· Maintained up-to-date records of employee attendance, payroll information, vacation requests.

· Utilized various software programs such as enterprise resource planning, warehouse management systems, and transportation management systems effectively.

· Monitor and update the GTL Container Tracking System (CTS) and Truck Drivers’ Application to ensure that accurate information regarding container movement is disseminated to Dashboards.

· Formulate strategies that prevent the incurrence of container demurrage/detention charges, by constantly reviewing/monitoring our Container Tracking System (CTS) to ascertain containers on hand.

· Organizing the utilization of all external/third party trucking services, where necessary.

· Ensured compliance with all applicable laws, regulations, and industry standards.

· Maintain a safe driver procedural manual and coordinate annual refresher training course.

· Ensure all drivers are up to date with their driving requirements including licensing and certifications and are fit to work.

· Created monthly reports for senior management summarizing operational performance metrics.

· Organize the annual traffic road worthiness licensing and registration for all company vehicles, ensuring that all vehicles and equipment are clearly marked with the company logo and labels.

· Developed and implemented strategies to increase customer satisfaction and loyalty.

· Established processes to ensure efficient workflow throughout the organization.

· Provided leadership during times of organizational change or crisis situations.

· Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

· Resolved internal customer complaints and issues promptly, maintaining a positive brand image.

· Foster good relationships with agency stakeholders such as Customs Department, shipping lines, port facility staff and other trucking companies and ensure that delivery personnel do the same.

· Developed and implemented strategic plans to achieve company objectives.

· Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. Conduct annual reviews setting goals and objectives.

· Enhanced team morale and retention through recognition programs and career development opportunities.

· Managed fleet vehicles maintenance schedules, provide a list of required spare parts for vehicles and equipment. (i.e.: tires, chassis parts, etc.). and ensured proper utilization of resources. Keep track and maintain a movement report of the inventory of parts received and disseminated.

· Organize the repair of any damage to vehicles and coordinate with vehicle maintenance service provider(s) to obtain a monthly Vehicle Maintenance cost report.

· Coordinate with the vehicle maintenance service provider(s) to organize a fleet preventative maintenance program including regularly scheduled vehicles/chassis maintenance to prevent and minimize any unforeseen equipment failure.

• Maintain regular contacts for international suppliers of the company via email, telephone and web portals.
• Communicate with the company Buyers and ordering managers for vendor information.
• Recover invoices from suppliers’ web-based portals.
• Print and copy all weekly invoices to be distributed and received into the software systems.
• Create weekly container Consolidation Sheets for each shipment and ensure that all invoices are assigned to a shipment.
• Receive supplier invoices into established Software System.
• Compile all received invoices as per consolidation sheet by assigning the Software Purchase Order Numbers (PO #) to relative invoice.
• Ensure that all invoices are submitted to the Finance Department in time for payment.
• Create Bill of Lading into the Software System and after ensuring that the Bill of Lading is balanced. Generate required reports from Software system: (i.e.: Print Accounts Transaction Summary – Accounts)
• Prepare and submit Customs Pre-Entry forms for all Graceway stores throughout the Turks and Caicos Islands
• Prepare and submit Customs Proper Entry forms in a timely manner.
• Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
• Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.
• Ensured compliance with safety regulations when handling hazardous materials or chemicals.
• Organized cross-docking activities to minimize delays in order fulfillment process.
• Coordinated with vendors, customers, and other internal departments to ensure timely delivery of goods.
• Coordinated with Customs to ensure smooth and compliant international shipments.
• Communicate with Agriculture Department. Prepare and submit Agriculture Import Permits
• Communicate with Shipping Companies [Local and Int’l | e.g.: Tropical Shipping, SeaCor Island Lines, IBC Airways, Lew1 Shipping]
• Communicate with Trucking Teams
• Address all supplier invoice queries where necessary
• Provided customer service support by responding to inquiries from internal customers regarding order status and shipment details.