REONARDO G. HARVEY
Providenciales,Turks and Caicos
Summary
Seeking a position with a company which requires me to utilize my skills, abilities and experience to enhance the success of the company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
MANAGER ON DUTY
RITZ CARLTON TURKS & CAICOS
Providenciales, Turks Caicos Islands
04.2024 - Current
- Assist daily front office operations
- Trained new employees on hospitality standards and customer service protocols.
- Collaborated with department heads to streamline operational processes and improve efficiency.
- Assigned tasks to employees and monitored progress of projects.
- Resolved guest complaints promptly, maintaining brand reputation for excellence.
HOUSEKEEPING MANAGER
AMANYARA
Providenciales, Turks and Caicos Islands
04.2019 - 04.2024
- Oversee the Housekeeping Operations
- Set departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, stands and performance of the Housekeeping team members with an emphasis on training and teamwork.
- Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
- Monitor guest satisfaction and implement action to improve results
- Oversee the Front Office Operations
- Set departmental objectives, work schedules, budgets, policies, and procedures.
- Oversee the Concierge unit
FRONT OFFICE MANAGER
AMANYARA
11.2012 - 04.2018
- Monitor the appearance, stands and performance of the Front Office team members with an emphasis on training and teamwork.
- Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
- Monitor guest satisfaction and implement action to improve results
- Maintain good communication and working relationships with all hotel departments.
- Works with central reservations, revenue management, sales and finance to maximize revenue
- Assist daily front office operations
- Train & develop front desk agent. Prepare staffing schedules, complete payroll
- Resolve all guest issues in a timely manner as they arrive
- Coordinate room assignments
- Served as Manager on Duty
ASSISTANT FRONT OFFICE MANAGER
AMANYARA
02.2012 - 11.2012
- Assist daily front office operations
- Works with central reservations, revenue management, sales and finance to analyze and maximize revenue
- Train & develop front desk agent. Prepare staffing schedules, complete payroll
- Resolve all guest issues in a timely manner as they arrive
- Coordinate room assignments
- Served as Manager on Duty
NIGHT MANAGER
AMANYARA
06.2009 - 01.2012
- Oversee overall operation of the entire hotel during the evening shift to ensure guest satisfaction and safety.
- Served as Manager on Duty and had full hotel authority in the absence of the General Manager.
- Supervision of daily restaurant operation
- Managing the set-up for specials functions
- Managing the food cost (budget)
- Inventory control and budgeting
- Exposure and Cross Training in various hotel departments
ASSISTANT FOOD & BEVERAGE MANAGER
VERANDA RESORT & RESIDENCES
01.2009 - 01.2010
- Supervision of daily restaurant operation
- Managing the set-up for specials functions
- Managing the food cost (budget)
- Inventory control and budgeting
MANAGEMENT TRAINEE
BEACHES RESORT & SPA
01.2007 - 01.2009
- Exposure and Cross Training in various hotel departments
Education
Bachelor's Degree - Hospitality Management
FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL01.2005
Associate's Degree - Business Administration
FLORIDA MEMORIAL COLLEGE
Miami, FL01.2003
Skills
- Microsoft Office
- Word
- Excel
- Powerpoint
- Access
- Several Operating Systems
- Opera version 50
- Micros
- VisionOne
- Hospitality Management
- Housekeeping Applications
- Effective Communication
- Leadership
- Housekeeping Principles
- Rostering Management
- Security Awareness
- Internet Security
- Password Security
- Information Security
- Housekeeping Operations
- First Aid
- CPR
- Front office operations
Certification
- Hospitality Manager: Leadership Course
- Housekeeping Applications
- Effective Communication with Staff
- Introduction to Hospitality Management
- Covid-19 Responsibility & Service Tips
- Introduction to Leadership
- Housekeeping Principles
- Rostering Management
- Kevin Mitnick Security Awareness Training 2020
- PCI Simplified
- Gatekeepers: Protecting Private Information and Access
- Defining Types of Sensitive Information
- Your Role: Internet Security and You 2020
- Password Security
- Information Security @ Remote Workplaces
- Amangiri Cross - Exposure in Housekeeping Operations
- Certified British Red Cross Basic First Aid/CPR
Accomplishments
- Perfect Attendance
- Most Disciplined Student (Clement Howell High) 1999
- AHLEI Courses
- Typsy Courses (e-learning)
- PCI Training (e-learning) 2016 & 2017
- Achievement 2011
- Achievement 1999
References
Available Upon Request
Timeline
MANAGER ON DUTY
RITZ CARLTON TURKS & CAICOS
04.2024 - Current
HOUSEKEEPING MANAGER
AMANYARA
04.2019 - 04.2024
FRONT OFFICE MANAGER
AMANYARA
11.2012 - 04.2018
ASSISTANT FRONT OFFICE MANAGER
AMANYARA
02.2012 - 11.2012
NIGHT MANAGER
AMANYARA
06.2009 - 01.2012
ASSISTANT FOOD & BEVERAGE MANAGER
VERANDA RESORT & RESIDENCES
01.2009 - 01.2010
MANAGEMENT TRAINEE
BEACHES RESORT & SPA
01.2007 - 01.2009
Bachelor's Degree - Hospitality Management
FLORIDA INTERNATIONAL UNIVERSITY
Associate's Degree - Business Administration
FLORIDA MEMORIAL COLLEGE