Renae McPhee
Providenciales ,Blue Hills
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Provo STEVEDORING Ltd.
05.2016 - 03.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Responded to employee inquiries regarding benefits and other HR topics.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
Security Officer
TCIAA
11.2015 - 05.2016
- examine access cards to authorized personnel to monitor access points.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Baggage checks for all passengers for domestic travel an international.
Front Office Secretary
KPMG LTD.
01.2006 - 08.2009
- Opened and properly distributed incoming calls to promote quicker response to client inquiries.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Associate Degree - Business Administration (Pending)
TCI Community College
Providenciales High School Diploma -
Jack Hayward High School
Freeport Grand Bahama06.2005
Skills
- Solutions-oriented professional
- Report Transcription
- Committed High Achiever
- Effective cross-functional communicator
- Skilled collaborator
Timeline
Administrative Assistant
Provo STEVEDORING Ltd.
05.2016 - 03.2022
Security Officer
TCIAA
11.2015 - 05.2016
Front Office Secretary
KPMG LTD.
01.2006 - 08.2009
Associate Degree - Business Administration (Pending)
TCI Community College
High School Diploma -
Jack Hayward High School
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