PEDRO HERNANDEZ
Hospitality, Sales & Security Professional
Summary
Experienced professional with a unique blend of hospitality, administration, and security expertise. 5 years of experience in hospitality and administration, along with 1 year as a hospital security manager. Dedicated to providing exceptional service, ensuring operational efficiency, and maintaining a safe and secure environment.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Hospital Security Manager
Spence Security LTD
10.2023 - Current
- Recruits, Interview and Trains new staff in the department
- Conduct Fire Audits on each department
- Creation of Access Card- Log books
- Conduct Satellite, Intercom and Kenwood Radio test
- Observing security cameras at entrances and exits to ensure that no unauthorized individuals have entered the building undetected
- Patrolling the grounds of the facility, checking on patients and ensuring they are safe
- Manage Transportation and fleet for the hospital
- Complete biweekly payroll for 10-24 staff and submitted to finance for final payment
- Managing High risk Patient (Psychiatric, Violent patients, inmates)
- Coordinated administrative task, including data entry, scheduling, and correspondence
- KIP's (Patient and staff safety, Security Staffing and performance, Security Technology and System, Customer Service and Satisfaction)
Administrator
Escondidas Travel Agency
04.2021 - 10.2023
- Recruits, Interview and Trains new staff in the department
- Identifies staffing and recruiting needs, always assisting to workshops to improve and bring need strategies to the company to be discuss with other departments.
- Developed relationships with local business owners to increase customer satisfaction and promote the area's attractions, developed custom itineraries for groups of all sizes, balancing the interests of the group with the available activities and implemented an effective conflict resolution process that improved team morale and reduced employee turnover.
Assistant Hotel Manager (Internship)
PIERGIORGIO HOTEL
01.2021 - 04.2021
- Created reports and documents as requested by the office manager
- Create employee schedules
- Assist with the employee payroll
- Worked with project managers to develop and implement strategies for cost savings and resource optimization
Key Account Manager
SML INC
05.2019 - 02.2021
- Collaborate with cross-functional teams, including engineering, design, marketing, and manufacturing.
- Manage and prioritize projects, establishing timelines and required resources.
- Ensure the quality and consistency of developed products.
- Manage and Grow existing customer relationship
- Provide exceptional customer service and support
- Communicate customer needs and feedback to internal teams.
- Meet or exceed sales targets and performance metrics
Sales Cashier
Duty Free
06.2017 - 06.2018
- Processed sales transactions and handled customer payments in a fast- paced duty-free environment
- Provided exceptional customer service, answering products queries and promoting sales
- Managed cash handling, operated point of sale system, and maintained a high level of accuracy
- Worked effectively in a team environment to achieve sales goals and targets
- Developed strong product knowledge to make recommendations and enhance customer experience
Education
Diploma Certificate - Marketing, advertising and digital branding
EDUTEC – Centro Especializado en capacitaciones Empresariales
08.2024 - Current
Fire Marshall and Fire Extinguisher Training - undefined
TCI- Department of Disaster Management & Emergencies
Heart saver CPR AED Program - undefined
American Heart Association
11.2023 - 11.2025
Diploma - Budget and Financial Analysis
Tecnología y Educación Permanente (TEP) – PUCMM
07.2023 - 09.2023
Bachelor of Tourism and Hotel Business Administration - undefined
Universidad Tecnológica de Santiago – UTESA
09.2017 - 08.2021
Travel Agent - undefined
Association of Travel and Tourism Agencies (ADAVIT)
11.2017 - 03.2018
Skills
Proficient in Microsoft Office
Timeline
Diploma Certificate - Marketing, advertising and digital branding
EDUTEC – Centro Especializado en capacitaciones Empresariales
08.2024 - Current
Heart saver CPR AED Program - undefined
American Heart Association
11.2023 - 11.2025
Hospital Security Manager
Spence Security LTD
10.2023 - Current
Diploma - Budget and Financial Analysis
Tecnología y Educación Permanente (TEP) – PUCMM
07.2023 - 09.2023
Administrator
Escondidas Travel Agency
04.2021 - 10.2023
Assistant Hotel Manager (Internship)
PIERGIORGIO HOTEL
01.2021 - 04.2021
Key Account Manager
SML INC
05.2019 - 02.2021
Travel Agent - undefined
Association of Travel and Tourism Agencies (ADAVIT)
11.2017 - 03.2018
Bachelor of Tourism and Hotel Business Administration - undefined
Universidad Tecnológica de Santiago – UTESA
09.2017 - 08.2021
Sales Cashier
Duty Free
06.2017 - 06.2018
Fire Marshall and Fire Extinguisher Training - undefined
TCI- Department of Disaster Management & Emergencies
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