Patrick Gidden
Providenciales,Turks and Caicos
Summary
Committed and hardworking professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administration, Guest Services
Beaches Turks & Caicos Resort Villages & Spa
02.2021 - Current
- Managed approximately 30 guests concerns on a Dailey basis personally and through Medallia concierge APP. Demonstrating excellent problem-solving skills to resolve concerns efficiently.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Contributed to the development of standard operating procedures that streamlined workflows across multiple departments to enhance guests experience.
Security Supervisor
Beaches Turks & Caicos Resort Villages & Spa
03.2011 - 02.2021
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and guests by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Supervised team of 13 company security personnel and an additional 13 contracted officers. during shift.
Security Shift Leader.
Beaches Turks & Caicos Resort Villages & Spa
03.2010 - 01.2012
- Oversaw day-to-day activities of 1600 employees in Hotel establishment, fostering inspiring atmosphere to optimize guest and employee experiences.
- Conducting investigation of guest /team members complaints.
Security Officer
Beaches Resort Villages and Spa
01.2008 - 01.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
Education
St. Elizabeth Technical High School
St Elizabeth, JamaicaSkills
- Customer service standards
- Greeting customers
- Conflict Management
- Guest Relations
Accomplishments
- Certified Hospitality Supervisor. certification through the Institute of American Hotel and lodging Association .
Certification
- Certified Hospitality Supervisor certificate of achievements – American Hotel Lodging Association
- Customer Service
- Emotional Intelligence
- The Art of Selling
- Guest engagement standards
- Inclusive Leadership
- Report writing Skills
- Beaches Resort Villages & Spa .. Sandals Corporate University.
Personal Qualifications
CXC English, Math's. Home Economics and Social Studies, Microsoft Excel and Outlook – 2016.
Awards
- Unsung Hero Award – Beaches Resort Villages & Spa – 2011
- Supervisor of the year award – 2013
- Diamond team Member of the Quarter September 2021
- All Rounder For The Quarter June 2021
- Vigilant and Detection Award 2019
References
- Andrea Anderson Anderson, Assistant Security Manager, 649 3455317
- L.T EARL HENRY, TCI Regiment, 649 2446083
Languages
English
Native language
Timeline
Administration, Guest Services
Beaches Turks & Caicos Resort Villages & Spa
02.2021 - Current
Security Supervisor
Beaches Turks & Caicos Resort Villages & Spa
03.2011 - 02.2021
Security Shift Leader.
Beaches Turks & Caicos Resort Villages & Spa
03.2010 - 01.2012
Security Officer
Beaches Resort Villages and Spa
01.2008 - 01.2010
St. Elizabeth Technical High School
- Certified Hospitality Supervisor certificate of achievements – American Hotel Lodging Association
- Customer Service
- Emotional Intelligence
- The Art of Selling
- Guest engagement standards
- Inclusive Leadership
- Report writing Skills
- Beaches Resort Villages & Spa .. Sandals Corporate University.
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