Om Nath Dahal
Summary
To serve the industry with passion, creativity and agility, build a career path to achieve my goal to become a Front Office Manager in future. I would love to work for a company that provides conducive and challenging work environment as well as a platform for equal opportunity to learn, develop and grow along with the company, where an environment which respect individualism and at same time provides opportunity to work in a team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housekeeper
COMO Parrot Cay
12.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Front Office Duty Manager
Marriott Hotels and Resort Paro Bhutan
06.2023 - 11.2023
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Coordinated with events team to facilitate seamless execution of conferences, meetings, and weddings held at the hotel.
- Established effective shift scheduling for front office staff, ensuring optimal coverage during peak hours and balanced workloads for team members.
- Conducted regular financial audits of the front office department, ensuring accurate revenue tracking and budget adherence.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
- Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
- Participated in developing marketing strategies aimed at attracting more customers while retaining existing ones.
Hotel Night in Charge/Front Office Night Supervisor/ Front Office Supervisor
Le Meridien Paro Riverfront Marriott International
09.2015 - 05.2023
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
- Maintained compliance with company standards by monitoring employee adherence to policies during the overnight hours.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
Night Auditing Supervisor/ Front office Supervisor
COMO Uma Paro Bhutan
05.2014 - 08.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
Night Auditor
06.2013 - 04.2014
Guest Service Agent
04.2011 - 05.2013
Concierge
12.2010 - 03.2011
Bell Boy
05.2010 - 11.2010
Security Guard
04.2005 - 04.2010
Education
High School Diploma -
Punakha Higher Secondary School
Bhutan 12.2004
Skills
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Staff Development
- Staff Discipline
- Training and mentoring
Work Experience
- Security Guard, 04/01/05, 04/01/10
- Bell Boy, 05/01/10, 11/01/10
- Concierge, 12/01/10, 03/01/11
- Guest Service Agent, 04/01/11, 05/01/13
- Night Auditor, 06/01/13, 04/01/14
- Night Auditing Supervisor/ Front office Supervisor, 05/01/14, 08/01/15
- Hotel Night in Charge/Front Office Night Supervisor/ Front Office Supervisor, 09/01/15, 05/01/23
- Front Office Duty Manager, 06/01/23, 11/01/23
Expertise
- Certificate in Crisis Management
- Certificate in First Aid training
- Certificate in Fire Safety Training
- Certificate in Hotel safety and Security Awareness
- Certificate Awarded for employee of the Season for winter
- Certificate Awarded for Nomination for the employee of the Year
- Certificate Awarded for Nominee for the Employee of the Year
- Certificate Awarded for employee for the Season for autumn
- Certificate Awarded for completion of 5 years' Service at Uma Paro
- Certificate Awarded for the Learning and Development
- Certificate Awarded for the Appreciation
- Certificate of High School Completion
- Certificate Awarded for completion of 10 Years' Service at Uma Paro
- Preopening Staff Appreciation Certificate Awarded from Starwood Hotels & Resort Paro
- Certificate Awarded for the care for the associate for the Month of February
- Certificate awarded for train the trainer
- Certificate Awarded for the Professional Driving for Tourist
- Certificates awarded for the Recognition by the Guest on trip Advisor
Work Exposure
- Uma by Como, Paro Bhutan (Como Hotels & Resort for last 10 Years 04 Months
- Le Meridien Paro Marriott International 08 Years 02 Months.
Skills
English, Hindi, Dzongkha, Nepali, Basic, excel, Power point, Opera PMS, Micros Fidelio
Strengths
- Promoting Department Goals
- Good communication Skills
- Ability to work at flexible hours
- Managing Staff in shift
- Coordinate with team members
- Looking the safety and Security of the Company
- Ensure the working environment is neat and clean and up to the hotel standard
- Adaptable and Flexible running
Hobbies And Interests
Travelling and making new friend and learning new things, exploring
Declaration
I Om Nath Dahal hereby declare that above mentioned particulars are true to the best of my knowledge and belief.
Academic
Higher Secondary School, Certificate Obtained
Personal Information
- Date of Birth: 01/01/84
- Nationality: Bhutanese
- Marital Status: Married
Certification
CERTIFICATE AWARDED FOR THE GUEST RECOGNITION THRIOUGH TRIP ADVISOR.
CERTIFICATE AWARD FOR THE EMPLOYEE OF THE SEASON
CERTIFICATE AWARDED FOR TRAIN THE TRAINER.
CERTIFICATE AWARFDED FOR THE EMPOLOYEE OF THE YEAR NOMINEE
CERTICATE OF FIRST AID TRAINING
CERTIFICATE OF CRISIS MANAGEMENT
CERTIFICATE OF FIRE SAFETY TRAINING
CERTIFICATE AWARDED FOR THE PROFISIONAL DRIVING FOR TOURIST.
CERTIFICATE AWARDED FOR THE COMPLETION OF 5 YEARS @ COMO BHUTAN
CERTIFICATED AWARDED FOR THE COMPLETION OF 10 YEARS SERVICE IN COMO BHUTAN.
CERFICATE AWARED FOR THE PREOPENING TEAM AT STARWOOD HOTELS AND RESORT.
CERFICATED AWARDED FOR 5 YEARS SERVICE IN MARRIOTT HOTEL AND RESORT INTERNATIONAL.
exploring, learning and travelling playing music
I am a very hard working and driven individual who isn't afraid to face a challenge, and learn more thing about the hotel industries and would love to play a guitar during off hours.
Timeline
Housekeeper
COMO Parrot Cay
12.2023 - Current
Front Office Duty Manager
Marriott Hotels and Resort Paro Bhutan
06.2023 - 11.2023
Hotel Night in Charge/Front Office Night Supervisor/ Front Office Supervisor
Le Meridien Paro Riverfront Marriott International
09.2015 - 05.2023
Night Auditing Supervisor/ Front office Supervisor
COMO Uma Paro Bhutan
05.2014 - 08.2015
Night Auditor
06.2013 - 04.2014
Guest Service Agent
04.2011 - 05.2013
Concierge
12.2010 - 03.2011
Bell Boy
05.2010 - 11.2010
Security Guard
04.2005 - 04.2010
High School Diploma -
Punakha Higher Secondary School
CERTIFICATE AWARDED FOR THE GUEST RECOGNITION THRIOUGH TRIP ADVISOR.
CERTIFICATE AWARD FOR THE EMPLOYEE OF THE SEASON
CERTIFICATE AWARDED FOR TRAIN THE TRAINER.
CERTIFICATE AWARFDED FOR THE EMPOLOYEE OF THE YEAR NOMINEE
CERTICATE OF FIRST AID TRAINING
CERTIFICATE OF CRISIS MANAGEMENT
CERTIFICATE OF FIRE SAFETY TRAINING
CERTIFICATE AWARDED FOR THE PROFISIONAL DRIVING FOR TOURIST.
CERTIFICATE AWARDED FOR THE COMPLETION OF 5 YEARS @ COMO BHUTAN
CERTIFICATED AWARDED FOR THE COMPLETION OF 10 YEARS SERVICE IN COMO BHUTAN.
CERFICATE AWARED FOR THE PREOPENING TEAM AT STARWOOD HOTELS AND RESORT.
CERFICATED AWARDED FOR 5 YEARS SERVICE IN MARRIOTT HOTEL AND RESORT INTERNATIONAL.
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