Hi, I’m
Niyeca Thompson
Providenciales
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of four years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Ambitious Food and Beverage Assistant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
5
years of professional experience
Work History
Pine Cay
Food and Beverage Assistant Manager
12.2021 - 11.2023
Job overview
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Coordinated employee schedules, payroll and new hire training.
- Trained, supervised and motivated 12 employees to enhance customer service and encourage repeat business.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores 55%.
- Appraised performance of 12-member team to provide feedback, improving productivity 80%.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Maintained highest standards for beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
Turks And Caicos Collections
Hotel Front Desk Supervisor
12.2018 - 11.2021
Job overview
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Maintained well-regarded concierge services to provide 60 guests daily with assistance and convenient information about local attractions.
- Evaluated and promptly resolved lodging facility operational issues.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Assisted with development and distribution of marketing materials for facility.
Education
American Institute of Management ScienceSouth Florida, USA
Associate of Applied Business from International Travel And Tourism Management
07.2022
University Overview
- Professional Development Studies: Airport Operations
- Completed Coursework: Organizational Behavior
- Completed Coursework: Tourism and Hotel Management
Skills
- Requisitions Management
- Profit and Loss Control
- Food Safety and Sanitation
- Planning and Coordination
- Risk analysis and management
- Management information systems
- Supply Chain Management
- Project development and life cycle
Timeline
Food and Beverage Assistant Manager
Pine Cay
12.2021 - 11.2023
Hotel Front Desk Supervisor
Turks And Caicos Collections
12.2018 - 11.2021
American Institute of Management Science
Associate of Applied Business from International Travel And Tourism Management
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