Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicha Henry

St Mary,Jamaica

Summary

Dynamic and dedicated professional with extensive experience in guest relations and customer service at Naples Grande Beach Resort. Proven ability in supply inventory management and surface sanitization, ensuring a pristine environment. Recognized for problem-solving skills and effective team collaboration, consistently enhancing guest satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Housekeeper

Townplace Suits By Marriott
Williston , Vermont
07.2025 - Current
  • Cleaned guest rooms and common areas to maintain hotel standards.
  • Replenished supplies and amenities in rooms for guest convenience.
  • Reported maintenance issues to ensure timely repairs and upkeep.
  • Organized cleaning supplies and equipment for efficient workflow.
  • Assisted with laundry tasks, ensuring cleanliness of linens and towels.
  • Adhered to safety protocols while handling cleaning chemicals and equipment.

HOUSEKEEPER

Naples Grande Beach Resort
Naples, FL
02.2022 - 07.2025
  • Replenish supplies such as drinking glasses and coffee cups in guest rooms.
  • Inspect guest rooms after cleaning to ensure they were presentable.
  • Maintain a clean linen closet by folding sheets neatly on shelves.
  • Sweep and mop floors, vacuum carpets and rugs, dust furniture, wipe down surfaces.
  • Organize closets with hangers for guests' clothing.
  • Empty trash.
  • Dispose of soil linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dust ceiling air conditioning diffusers and ventilation system to improve airflow.

SERVER

Grand Bahia Principe
St,Ann, JA
05.2014 - 01.2022
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Greeted guests and provided menus.

SERVER

Dancing Lion Restaurant
St.Ann, JA
01.2012 - 04.2014
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked food before serving it to customers.
  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

High School Diploma -

St,Monica's Commercial College
Jamaican
01.1999

High School Diploma - School Leaving Certification, CSEC Human & Social Biology, CSEC Food & Nutrition, CSEC Home Management

Carron Hall Vocational School
Jamaica
01.1998

Skills

  • Guest Relations
  • Supply Inventory Management
  • Safe cleaning with chemicals
  • Ergonomics and safety training
  • Food Running
  • Food Delivery
  • Table Bussing
  • Food safety understanding
  • Room cleaning
  • Linen management
  • Surface sanitization
  • Customer service
  • Team collaboration
  • Problem solving

References

Available upon request

Timeline

Housekeeper

Townplace Suits By Marriott
07.2025 - Current

HOUSEKEEPER

Naples Grande Beach Resort
02.2022 - 07.2025

SERVER

Grand Bahia Principe
05.2014 - 01.2022

SERVER

Dancing Lion Restaurant
01.2012 - 04.2014

High School Diploma -

St,Monica's Commercial College

High School Diploma - School Leaving Certification, CSEC Human & Social Biology, CSEC Food & Nutrition, CSEC Home Management

Carron Hall Vocational School

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Nicha Henry