Neisha Jones
South Dock, Providenciales, Turks And Caicos Island
Summary
A self-motivated goal-oriented individual who demonstrates a strong will to succeed and an excellent work ethic. Hardworking and adapts to changing and new surroundings quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Still I Rise Bake Shop
03.2021 - 02.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring accountability for daily sales.
- Assisted in inventory management by restocking items and organizing displays.
Receptionist Intern
Bentick Square Medical Clinic
08.2020 - 09.2020
- Developed strong customer service skills through daily interactions with clients and visitors.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
Bartender and Cashier
D Judge Ole Skool Bar
02.2019 - 11.2019
- Maintained cleanliness and organization of bar area for efficient service.
- Developed strong rapport with customers, fostering a welcoming atmosphere.
- Oversaw opening and closing procedures, ensuring compliance with safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Server
Beaches Turks and Caicos
01.2023 - Current
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Managed multiple tables efficiently, prioritizing guest needs to enhance dining experience.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Education
Associate of Applied Science - Travel and Tourism
St. Vincent and the Grenadines Community College Division of Technical and Vocational Education
Arnosvale 06.2017
Bishop’s College Kingstown
Paul’s Avenue St.Vincent 04.2015
Kingstown Preparatory School
Richmond Hill St.Vincent 06.2010
Skills
- Excellent time management
- Adaptability
- Good communications skills
- Flexibility
- Self-motivated
- People Orientated
- Leadership
- Customer assistance
Certification
- Fire Safety Basics
- Guest Service Goal Making Connections
- Start Kitchen Cook
- Customer Service: Keeps your customers coming back!
- Start Restaurant Server
- Ensuring Great Customer Service
- Time Management
- Being Your Authentic Self
- Prioritize Customer Service Tasks
- Becoming a Supervisor
- Organization Skills
- Organizational Skills
- Administrative Support
- Leadership and Leaders
- Customer Culture
- American Hotel and Lodging Association
- Certified Restaurant Server
- Certified Guest Service Professional
- Increase Your Happiness
- Food and Safety Hygiene Essentials
- Managing your Time
- You as a Supervisor Overview
- Responsibilities of Supervisors
References
Dr. Lennox R Adams
1(784) 457-1632 or 1(784) 530-3986
Accomplishments
- Mover and shaker for the month of March and November 2023.
- Outstanding contribution to the Food and Beverage Department.
Timeline
Restaurant Server
Beaches Turks and Caicos
01.2023 - Current
Cashier
Still I Rise Bake Shop
03.2021 - 02.2022
Receptionist Intern
Bentick Square Medical Clinic
08.2020 - 09.2020
Bartender and Cashier
D Judge Ole Skool Bar
02.2019 - 11.2019
Associate of Applied Science - Travel and Tourism
St. Vincent and the Grenadines Community College Division of Technical and Vocational Education
Bishop’s College Kingstown
Kingstown Preparatory School
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