Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Experience Voluntary, Clubs & Businesses
References
Generic

Nadia Williams

Providenciales

Summary

Highly focused and dependable young lady, with excellent customer service skills. Adept at handling multiple customer requests and concerns with the utmost professionalism and courtesy. Seeking a deserving position within your organization, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethic of the working environment, thereby maintaining the reputation of the organization.

Overview

1
1
Certification
1
1
year of post-secondary education

Work History

Receptionist/Filing of Documents

First Global Insurance
  • Answering and Directing Calls to Management
  • Assisting with Customers Inquiries
  • Creating New Documents/Files for the Organization
  • Assisting with Insurance Documents
  • Greeting Clients
  • Assisting in Creating Insurance Certificates etc.

Customer Service Agent (American Airlines Representative)

TCA Handling Flight Service
  • Assist passengers with self-service check-in kiosks and counter
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and quarantine as required
  • Make public address announcements as required
  • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Produce work-related documentation when required
  • Board Passengers at the Boarding Gate
  • Other Duties Assigned

911 Dispatcher/Telecommunicator (Team Leader)

  • Answer 911 calls from citizens who are involved in stressful and potentially life threatening situations
  • Coordinate emergency responses to situations requiring the combined presence of fire, ambulance, or emergency personnel from other divisions and/or police services
  • Provide instruction or direction to callers when required
  • Monitor closed circuit televisions, other security systems and relay pertinent information to responding unit
  • Disseminate information concerning wanted or missing persons, stolen vehicles, messages, warrants, BOLO’s, and other police information through phones, radios, or other means
  • Keep all personnel dispatched to incidents fully updated by providing information affecting officer and scene safety
  • Perform other duties as may be assigned or required by the department
  • Keep all personnel dispatched to incidents fully updated by providing information affecting officer and scene safety

Education

High School Diploma - undefined

Maranatha Academy
06.2014

Bachelors of Law - LLB

Arden University
08.2024 - Current

Skills

  • Presentations development (Microsoft PowerPoint, Word and Excel, QIK CHIK and Gate Reader)
  • Basics fundamentals of accounting
  • Development of documentations and filing
  • Excellent at secretarial work (with training)
  • Excellent at the command of the English Language

Certification

  • Communications Training Officer
  • CPR Trained
  • Emergency Medical Dispatcher Certified
  • 911 Public Safety Telecommunicator Certified
  • Fire Service Communications Certified
  • Mass Casualty Trained
  • High School Prefect (2012-2014)
  • Top Ten performer in High School
  • CXC Principles of Accounts
  • CXC English Literature
  • CXC English Language
  • Beginning Spanish
  • CXC Social Studies
  • CXC Foods and Nutrition
  • CXC History

Timeline

Bachelors of Law - LLB

Arden University
08.2024 - Current

Receptionist/Filing of Documents

First Global Insurance

Customer Service Agent (American Airlines Representative)

TCA Handling Flight Service

911 Dispatcher/Telecommunicator (Team Leader)

High School Diploma - undefined

Maranatha Academy

Work Experience Voluntary, Clubs & Businesses

  • Culinary Arts (2010-2014)
  • Tourism Action Club(2016)
  • Beaches Turks & Caicos Islands Administrative Intern (2017)
  • Spence Security Operator Training (2020)

References

Weston, Feurtado, Crime Analysis, 1649-2425507, Royal Turks Islands Police Force

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Nadia Williams