Moesha Smith
Providenciales
Summary
Experienced receptionist with a friendly demeanor and a proven track record in diverse office environments. Well-versed in security protocols, customer service, and clerical duties. Efficiently handles multiple tasks simultaneously, showcasing exceptional time management skills and a resourceful approach. Also has knowledge in Opera & have the ability to communicate with both internal and external customers in a polite & constructive manner .
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Sands at Gracebay
02.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Receptionist
Connolly Kia
08.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
Restaurant Hostess
Fleur Restaurant
09.2022 - 06.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Customer Service Representative
Flight Support
08.2018 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Enid Capron Primary School
Five Cays, ProvidencialesHigh School Diploma -
Raymond Gardiner High School
North Caicos07.2016
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Oral and written communications
- Hospitality service expertise
- Reservation Systems
Certification
Certificated in ;
- Resolving customer problems
- Communication in the workplace
-Work Effectively in Hospitality Service
- Creating a Positive Customer Environment
Timeline
Front Desk Agent
The Sands at Gracebay
02.2024 - Current
Receptionist
Connolly Kia
08.2023 - 02.2024
Restaurant Hostess
Fleur Restaurant
09.2022 - 06.2023
Customer Service Representative
Flight Support
08.2018 - 09.2020
Enid Capron Primary School
High School Diploma -
Raymond Gardiner High School
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