Moesha Smith
Providenciales
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
Work History
Receptionist
Connolly Kia
2023.08 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
Customer Service Representative
Flight Support
2018.08 - 2020.09
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Gracebay Pharmacy
2016.07 - 2018.08
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Education
Enid Capron Primary School
Five Cays , ProvidencialesHigh School Diploma -
Raymond Gardiner High School
North Caicos07.2016
Skills
- Document Control
- Business Correspondence
- Office Equipment Operation
- PC Proficiency
- Time Management
- Call Answering and Routing
- Telephone Etiquette
Timeline
Receptionist
Connolly Kia
2023.08 - Current
Customer Service Representative
Flight Support
2018.08 - 2020.09
Cashier
Gracebay Pharmacy
2016.07 - 2018.08
Enid Capron Primary School
High School Diploma -
Raymond Gardiner High School
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