Michael A. Dean
Blue Hills,Turks & Caicos Islands
Summary
A resourceful branch manager adept at increasing productivity and efficiency through helping to streamline operations. Possesses strong skills in team leadership, customer relationship management, and financial stewardship that deliver measurable results. Great in communication, problem-solving, and adaptable, always seeking to foster seamless branch operations while encouraging a culture of collaboration at the branch. Guided by my integrity, I always aim to practice a high degree of professionalism in the administration of my daily duties. I am committed and dedicated to the organization, always seeking to accomplish organizational objectives, and seeking to meet and exceed customer expectations.
Overview
32
32
years of professional experience
Work History
Branch Manager
Turks & Caicos Islands National Board (NIB)
Providenciales
09.2011 - Current
- Supported initial strategic planning as Assistant Coordinator for a national merger feasibility study, evaluating the integration of the country’s two leading social insurance institutions (NIB and NHIB).
- Developed and facilitated staff training programs covering various topics within the Operations division, including registration, contribution collection, and identification fraud detection, including passports and key national ID cards, enhancing institutional safeguards.
- Initiated the installation of bulletproof glass in the main branch office.
- Played a pivotal role in returning social security services to North and Middle Caicos, with the reopening of the NIB sub-office there. Also, I championed the cessation of cash collection at the sub-office at a time when it was unsafe to do so.
Operations Officer
Turks & Caicos Islands National Board (NIB)
Providenciales
09.2006 - 09.2011
- Appointed to serve as Acting Branch Manager at two main office locations during key operational periods, demonstrating trusted leadership, and adaptability.
- Played a pivotal role in launching the organization’s inaugural television advertising campaign, contributing to brand visibility, and strategic outreach.
- Served as Executive Producer for all televised advertisements, overseeing content creation, production timelines, and quality assurance.
- Collaborated in the successful development and launch of the organization’s first television talk show, enhancing public engagement and community outreach.
- Led set design for the television show, merging creative vision with functional production elements to elevate the viewer experience.
- Selected to represent the organization at the CARICOM Regional Social Security Fund, contributing to policy discussions and knowledge exchange.
- Delivered an informative presentation to expatriate educators at the Ministry of Education’s orientation, outlining their rights and responsibilities under the national Social Insurance Fund (August 2010).
- Implemented changes based on customer requirements or feedback.
Assistant Branch Manager
Turks & Caicos Islands National Board (NIB)
Providenciales
09.2003 - 09.2006
- Directed and motivated team members to uphold smooth and efficient branch operations, fostering a collaborative and results-driven work environment.
- Initiated staff morning devotion
- Invited by two local high schools on several occasions to give presentations to their senior students at their annual career day exercises.
Teacher
Enid Capron Primary
Providenciales, TCI
09.2000 - 07.2002
- Taught core academic disciplines, including Mathematics, Science, English Language Arts, Social Studies, and Reading.
- Cultivated a productive learning environment to enhance student engagement and achievement.
Musical Artist & Musician
Self-employed
09.1997 - 12.2000
- Entered a contractual agreement with Beaches Turks & Caicos as their first resident band to provide musical entertainment, especially live band music, for their guests each week.
- I wrote and co-produced the album, "Another Day in Paradise," which includes many popular secular and gospel songs with my brother, still being played. Some of which include "Welcome to the Islands," "De Rius Dance," "Thank You," and "Another Day in Paradise."
- My band and I represented the Turks and Caicos Islands on many occasions. Most notable was the invitation from the Caribbean Tourism Organization (CTO) at the Waldorf Astoria in Manhattan, New York, where Sydney Poitier was being honored.
Teacher
Clement Howell High School
Providenciales, TCI
09.1993 - 08.1997
- Guided students through the practical and theoretical foundations of Industrial Arts, including woodworking, metalworking, drafting, and basic engineering concepts, fostering craftsmanship and real-world problem-solving.
- Encouraged innovation and teamwork by supervising collaborative workshops, where students created functional, tangible products.
Education
Regional Social Security Forum For The Americas -
ISSA
San Jose, Costa Rica09-2023
Administrative Solutions For Coverage Extension, Contribution Collection and Compliance -
ISSA Academy Workshop
Port Of Spain, Trinidad And Tobago07-2019
BA (HONS) - LEADERSHIP AND MANAGEMENT
Northumbria University
UK01.2015
Finance and Accounting - For the Nonfinancial
American Management Association (AMA)
Providenciales, Turks and Caicos Islands 08.2009
Leadership Development Programme - Levering Potential Transforming Leadership – Modules 1 and 2
National School of Government
UK01.2009
Caricom Public Relations Workshop -
CARICOM
Nassau, Bahamas11.2006
The Essentials of Budgeting - From Creation through Application
American Management Association (AMA)
Providenciales, Turks And Caicos Islands07.2006
Toolkit for Success - What Every Manager Needs to Know
American Management Association (AMA)
Providenciales, Turks and Caicos Islands10.2005
Making The Transition To Management -
American Management Association (AMA)
Providenciales, Turks and Caicos Islands09.2005
Arbitrator Skills Workshop -
International Labour Office (ILO)
Providenciales, Turks And Caicos01.2001
Dip. Ed. - Secondary Education Course
Mico University
Jamaica01.1993
Some College (No Degree) - Biology, English, Metal Work Technology, Technical Drawing
Mico University
JamaicaSkills
- Human resource management skills
- Staff recruitment and scheduling
- Staff supervision
- Team leadership
- Strong interpersonal skills
- Financial resource management
- Assessing training needs
- Application of Social Security Ordinances and Regulations
- Proficient in Microsoft Office tools
- Organization's information system
Hobbies and Interests
- Song writing
- Playing musical instruments
- Fishing
Affiliations
- Actively participates in softball games as a catcher and occasional pitcher on the corporate softball team, showcasing teamwork, strategic communication, and competitive spirit—all while promoting camaraderie and fun with colleagues.
References
Ms. Diandra Mills, Deputy Director – Corporate Services, Turks & Caicos National Insurance Board
Timeline
Branch Manager
Turks & Caicos Islands National Board (NIB)
09.2011 - Current
Operations Officer
Turks & Caicos Islands National Board (NIB)
09.2006 - 09.2011
Assistant Branch Manager
Turks & Caicos Islands National Board (NIB)
09.2003 - 09.2006
Teacher
Enid Capron Primary
09.2000 - 07.2002
Musical Artist & Musician
Self-employed
09.1997 - 12.2000
Teacher
Clement Howell High School
09.1993 - 08.1997
Regional Social Security Forum For The Americas -
ISSA
Administrative Solutions For Coverage Extension, Contribution Collection and Compliance -
ISSA Academy Workshop
BA (HONS) - LEADERSHIP AND MANAGEMENT
Northumbria University
Finance and Accounting - For the Nonfinancial
American Management Association (AMA)
Leadership Development Programme - Levering Potential Transforming Leadership – Modules 1 and 2
National School of Government
Caricom Public Relations Workshop -
CARICOM
The Essentials of Budgeting - From Creation through Application
American Management Association (AMA)
Toolkit for Success - What Every Manager Needs to Know
American Management Association (AMA)
Making The Transition To Management -
American Management Association (AMA)
Arbitrator Skills Workshop -
International Labour Office (ILO)
Dip. Ed. - Secondary Education Course
Mico University
Some College (No Degree) - Biology, English, Metal Work Technology, Technical Drawing
Mico University
Similar Profiles
Pharez Yohannas GeorgePharez Yohannas George
Interim CEO at National Health Insurance Board (Turks And Caicos)Interim CEO at National Health Insurance Board (Turks And Caicos)
Cynthia AdamsCynthia Adams
Human Resources Manager at Turks and Caicos Islands Airports AuthorityHuman Resources Manager at Turks and Caicos Islands Airports Authority
Jonald BelziJonald Belzi
Police Acting Sergeant at Royal Turks and Caicos Islands Police ForcePolice Acting Sergeant at Royal Turks and Caicos Islands Police Force
Jilemy PhidasJilemy Phidas
Security Officer at Aziza RestaurantSecurity Officer at Aziza Restaurant
Joseph Julius Solitaire TampusJoseph Julius Solitaire Tampus
Food and Beverage Server at Beaches Turks and CaicosFood and Beverage Server at Beaches Turks and Caicos