MARY NGUGI

• Plan and execute high-profile events, meetings, and VIP experiences
• Coordinate logistics, budgets, and vendor partnerships for seamless events
• Guide and inspire the events team, fostering innovation, efficiency, and adherence to Ritz-Carlton's gold standards
• Managed administrative logistics of events planning, event booking, and event promotions.
• Selected and ordered refreshments, decor and event materials.
• Created detailed timelines and budgets for events to meet all deadlines.
• Developed creative themes for events and created related activities to engage attendees.

• Supervised operations at Lobby Lounge (May 2022 - Oct 2023), specializing in sushi service
• Led transition to Casa Nonna (Oct 2023 - Dec 2024), ensuring smooth operations and guest satisfaction
• Directed restaurant teams, optimizing service excellence and maintaining Forbes Five-Star dining experiences
• Developed staff training programs to elevate service and efficiency

• Greeted guests warmly, ensuring a welcoming atmosphere and positive first impression.
  Managed the waiting list efficiently and optimized seating arrangements for smooth service flow.
  Handled reservations and communicated effectively with the service team to ensure seamless operations.
  Provided personalized service by offering menu details and daily specials to enhance the guest experience

Created a welcoming atmosphere, managing the waiting list efficiently and ensuring smooth transitions to tables during peak hours.
Optimized seating capacity through strategic reservation management and effective communication with serving staff.
Provided personalized guest experiences, sharing details on daily specials, promotions, and events.
Received recognition for exceptional customer service, consistently exceeding guest expectations.