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MARY LIGHTBOURNE

Grand Turk,TURKS AND CAICOS

Summary

Seasoned Deputy Director with wealth of continual process and operation improvement experience. Successfully oversees daily operations, planning and quality control and develops and monitors resources. Broad history in establishing standard operating procedures and tracking and reporting processes, tools and information flows. Actively engages direct reports to achieve business goals, tracks progress toward goals and increases effectiveness and efficiency of leaders.

Overview

26
26
years of professional experience

Work History

Deputy Director of Tourism

Turks and Caicos Island Tourist Board
12.2016 - 06.2023
  • Governed the Grand Turk Tourist Board, which included overseeing human relations and the overall management of the Human Resources Unit to maintain strong relationships with staff
  • Staff Recruitment, Selection, onboarding, Retention and training and development
  • Record keeping and management of confidential staff documentation
  • Planned and executed special events for VIP guest into the Turks and Caicos Islands
  • Handled challenging situations and addressed guest complaint and concerns in a timely manner
  • Complied with all relevant tourism and hospitality regulations
  • Contributed to the development of the TCI Assured portal, to maintain health and safety protocol for the Turks and Caicos Islands
  • Oversaw Product Development and effectively overseeing cruise-related activities to enhance the tourist experience
  • Utilized market and consumer research to identify new tourism products
  • Forged strategic partnerships with community stakeholders to maintain and enhance existing tourism products
  • Cultivated and maintained excellent relationships with various stakeholders, including the Board, Government Departments, Non-governmental Organizations, the Private Sector, and other community members, resulting in an increase in funding and support
  • Facilitated the development and execution of the overall marketing plan for the TCI Tourist Board, contributing to an increase in brand awareness and an increase in visitor traffic
  • Aided in the successful management of the annual budget of the TCI Tourist Board.
  • Led team of 17 professionals in special projects and daily operations.
  • Oversaw purchasing and organization of promotional inventory.
  • Modernized operations with strategic process improvements.
  • Determined agenda, developed plans and oversaw implementation of programs and updates.
  • Improved coordination and communications across organization to increase operational efficiency.
  • Collaborated with public and private agencies to accomplish key objectives.
  • Directed tourism program operations and future plans.
  • Developed thought leadership around specific topics and emerging practice areas in support of budget, financial and operational goals.
  • Collaborated with public and private agencies to accomplish key objectives.
  • Contributed to short- and long-term strategic planning and identified potential new markets, lines of business and funding opportunities.
  • Collaborated with [Type] and [Type] agencies to accomplish key objectives.
  • Prepared and submitted accurate, timely management and financial reports and project budgets in financial software
  • Prepared and submitted accurate, timely management and financial reports and project budgets in [Software].
  • Liaised with legal counsel to address legal issues, contract review and governing instruments.
  • Delivered data outcomes to internal and external staff to drive continuous improvement and client engagement.
  • Liaised between organization and affiliates and managed networking relationships with funders, partners and vendors.
  • Negotiated and administered vendor contracts in strict compliance with corporate policy and procedures.
  • Turned mandates into actionable operational strategies.
  • Participated in risk assessment analysis for all new lines of business and for continuation of existing lines of business.
  • Fostered improved collection and use of client and industry data for strategic business decisions and reporting.
  • Devised and presented business plans and forecasts to board of directors.
  • Oversaw divisional marketing, advertising and new product development.
  • Monitored key business risks and established risk management procedures.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Directed technological improvements, reducing waste and business bottlenecks.

Acting Director of Tourism

Turks and Caicos Island Government
09.2019 - 04.2020
  • Managed a team of 17 organization employees and the overall organizational operations to achieve strategic objectives & set goals
  • Ensured Company compliance with all applicable laws and regulations
  • Planned and executed over 20 TCI Board signature events, which enhanced stakeholder engagement and brand awareness
  • Demonstrated expertise in financial management, including department budgeting
  • Fostered strong relationships with the media, resulting in increased visibility and positive coverage for the TCI Board
  • Networked with key stakeholders, partners, and the TCIG to achieve common organizational goals
  • Leveraged skills in procurement and project management to optimize resources and ensure the timely delivery of projects
  • Led the organization's signature event, the 2019 Tourism Environmental Awareness activities, achieving significant success in raising awareness of environmental issues within the industry.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.
  • Monitored expenditures to mitigate risk of overages.
  • Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
  • Selected favorable filming locations and attained required permits to support shoot schedule.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Head of Secretariat – Ministry of Education

Turks and Caicos Island Government
12.2012 - 12.2016
  • Established and maintained strong relationships with key stakeholders including the Permanent Secretaries Board, Cabinet/House of Assembly Secretariat, and Deputy Governor's Office to facilitate smooth and efficient communication and collaboration
  • Assisted the Permanent Secretary/Minister in the preparation of policies and papers for the Permanent Secretaries Board
  • Liaised with Deputy Governor's Office for advice regarding Permanent Secretaries Board, Cabinet, and House of Assembly matters
  • Reviewed/tracked issues coming to the Permanent Secretary from the House of Assembly, Ministry, TCIG, and outside TCIG
  • Coordinated the Ministry's business plans & risk register, ensuring accurate records were kept to support informed decision-making
  • Responded to Parliamentary Questions on behalf of the Minister, demonstrating exceptional communication skills
  • Administered a database of relevant Cabinet actions for the Ministry and worked closely with the Permanent Secretary to ensure actions were implemented in a timely and effective manner
  • Documented records of the Permanent Secretary's and Minister's decisions, providing a reliable reference for future planning
  • Orchestrated and managed protocol for Ministry functions and Permanent Secretary's and Minister's international travel engagements, working collaboratively with senior press and protocol officers within the Office of the Premier as required.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Registrar

Turks and Caicos Community College
01.2011 - 12.2012
  • Functioned as the Custodian of grades, registration numbers, and student personal records/data with impeccable attention to detail
  • Updated & disseminated student academic records in compliance with established policies and procedures, ensuring accuracy
  • Fostered the implementation of academic policies and procedures, collaborating with the faculty to ensure seamless execution
  • Showcased proficiency in the implementation and management of information systems for more than 200 staff and students
  • Served as the official record keeper for faculty/staff contracts and leave entitlement, ensuring compliance with established protocols
  • Organized classes in the absence of professors, leveraging communication and organizational skills to facilitate learning outcomes
  • Implemented a comprehensive backup system for storing student academic records, ensuring the protection of sensitive data
  • Exceeded goals and assigned tasks, consistently delivering high-quality work while maintaining a strong commitment to excellence.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Updated computer system with latest information to keep records current and accurate.
  • Monitored enrollment processes to meet regulations and accreditation standards.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Resolved student registration issues to reduce acceptance, enrolment and payment delays.
  • Scheduled and maintained centralized appointment calendars for students, faculty and staff.
  • Facilitated student registration with admissions and records departments for smooth administration processes.
  • Addressed registration, student accounts and billing inquiries to limit enrollment disruptions.
  • Prepared balanced course schedules, student rosters and class lists.
  • Signposted registration materials and resources for helpful student support.
  • Processed tuition payments and fees, providing guidance to students and families on payment options.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Secured confidential patient information from unauthorized access.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Retrieved medical data for physicians and patients.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Studied and researched various medical terms as well as software and coding systems.
  • Performed software updates, upgrades and data backups.

Human Resource Executive

Turks and Caicos Tourist Board
05.2009 - 12.2010
  • Maintained confidentiality of employee information through the HR database, ensuring compliance with data protection regulations
  • Collaborated with the Training Department to deliver comprehensive orientation and induction programs to 15+ new staff, showcasing excellent collaboration skills
  • Presented high-quality reports to the Director of Tourism, providing valuable insights to enhance organizational performance
  • Addressed complaints and resolved staff issues, leveraging conflict resolution skills to maintain a productive work environment
  • Streamlined the recruitment/selection of competent staff, utilizing a range of sourcing methods to identify and attract top talents
  • Conducted thorough organizational needs analyses to identify gaps in staffing and skill sets
  • Monitored advertisements and shortlisted 30+ candidates for vacant positions, ensuring fair and transparent recruitment processes.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Directed hiring and onboarding programs for new employees.
  • Educated employees on company policy and kept employee handbook current.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Met with employees annually for progress reviews and performance assessments.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
  • Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
  • Coordinated work activities for HR managers, specialists and recruiting agents.
  • Processed employee claims involving performance issues and harassment.
  • Developed succession plans and promotion paths for staff.

Researcher

Nova Southeastern University (NSU)
07.2007 - 04.2009
  • Consulted with the Director to successfully plan and execute projects, utilizing proactive data acquisition from internal NSU sources and external software
  • Directed research on prospects to evaluate their capacity, and assigned them to the appropriate Development Professionals
  • Developed research profiles for university-wide Development Professionals, contributing to the enhancement of their performance
  • Updated the development database (Banner) by conducting thorough research, ensuring the accuracy of information and data.
  • Gathered and organized information for research purposes.
  • Wrote research papers, reports, reviews, and summaries regarding [Area of expertise].
  • Followed health and safety regulations while handling dangerous or toxic substances.

Assistant to the Registrar

American InterContinental University (AIU)
08.2006 - 07.2007
  • Supported the University Registrar in maintaining/monitoring students’ database, through (People Soft) records and file auditing
  • Provided valuable support to the University Registrar in critical areas such as transcript evaluations, student certifications, attendance record keeping, registration of new and continuing students, grade processing, and progression initiatives
  • Verified the completeness of relevant application documents for prospective students, ensuring a smooth admissions process.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Public Relations Officer

Turks and Caicos Tourist Board
06.2000 - 08.2006
  • Produced engaging and effective weekly press releases and newsletters to promote the Turks and Caicos Islands
  • Represented the Turks and Caicos Islands at various international trade shows, demonstrating excellent interpersonal skills
  • Cultivated relationships with members of the Caribbean Tourism Organization & stakeholders of the Turks and Caicos Islands.
  • Produced and distributed internal and external communications.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.
  • Assisted with marketing strategy development to increase public awareness and customer engagement.
  • Executed social media plans to create cohesive online presence.
  • Communicated with media weekly to build relationships and optimize press coverage.
  • Implemented content editorial calendar to plan marketing campaigns and manage content.
  • Developed campaigns to increase public awareness of company and engage customers.
  • Wrote press releases for routine use and crisis management.
  • Forged strong media relationships to further public relations goals.
  • Managed media relations for organizations to produce successful results.
  • Facilitated press conferences and other outreach events to raise visibility of organization.
  • Used various social media platforms for media and blogger outreach.
  • Built and maintained positive relationships with public by utilizing strategic plans.

Office Executive

Turks And Caicos Tourist Board
01.1997 - 01.2000
  • Operated office telephone hotline and mailed promotional information to clients, contributing to the success of marketing efforts.
  • Answered phone calls and directed inquiries to appropriate staff members.
  • Coordinated deliveries of supplies and materials to proper recipients.
  • Prepared letters, memos, faxes, forms and interagency communication.
  • Maintained client files and spreadsheets with office management software.
  • Collaborated with communications office for design and production of promotional and support materials.
  • Created reports for senior management and presented results during meetings.
  • Coordinated cost-effective travel arrangements for office personnel.
  • Collaborated with senior management to align outreach efforts with strategic plan.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Managed office operations while scheduling appointments for department managers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Education

Master of Science in Organizational Leadership -

Nova Southeastern University
Ft Lauderdale FL
09.2009

Bachelor of Business Administration, Human Resource Management -

American Intercontinental University
Weston FL
06.2007

Skills

  • Program Oversight
  • Process Updates
  • [Type] Operations Background
  • Change Management

Cover Letter

Dear Sir/Madam, RE: Application for Warehouse Clerk – Grand Turk I write to express my interest in the post of Warehouse Clerk, for your Grand Turk station. I possess excellent leadership skills and am able to effectively carry out the duties as outlined in the advertisement. My education and experience include a Master of Science degree in Organizational Leadership and a Bachelor of Business Administration with over 10 years of operations and management experience to meet your job requirements. My skills cover a range of processes that is required for this role, including operation, inventory and stock management, shipping and receiving practices, product inspection and loss prevention controls, procurement of stock, collaboration with industry stakeholders to successful lead the smooth and efficient operation of the department and comprehensive digital literacy skills. I also bring organizational skills, team collaboration, relationship-building, and a willingness to learn and adapt to fluid situations in a fast-paced environment. I believe that these extensive transferable experiences that I have gained over the years and my superior communication skills, would make me a good fit for this position, and I believe that I am positioned to exceed expectations for this role and bring value to your organization. I am ready to learn more about the Warehouse Clerk position with your organization and to further expand on my experience. Thanks in advance for your consideration; I look forward to your favourable response to meet with you to further discuss this opportunity. Should I be considered, please feel free to contact me via email or telephone (listed above). Sincerely, Mary R. Lightbourne MSc. BSc (Hons)

Primary Telephone

(649) 232 – 2917

Company

FortisTCI

Company Location

Providenciales, Turks and Caicos Islands

Resume

Mary R. Lightbourne, Turks and Caicos Islands, (649) 232-2917, maryrlightbourne@gmail.com, Detail-oriented and performance-driven executive with over 10 years of experience in human resource management, team leadership, operations management, performance management, HR policies/procedures, relationship building, conflict resolution, and compliance management across various industries. Highly skilled in leading and developing teams in cross-functional environments, cultivating strong relationships with internal and external stakeholders, and developing recruitment strategies to advance organizational objectives., Performance Management, Workforce Management, Relationship Management, HR Policies/Procedures, Employee Lifecycle, Staff Development/Training, Recruitment Processes, Project Management, HRIS (PeopleSoft, Banner), Deputy Director of Tourism, Grand Turk Tourist Board, Grand Turk, Turks and Caicos Islands, 12/2016, 06/2023, Governed the Grand Turk Tourist Board, which included overseeing human relations and the overall management of the Human Resources Unit to maintain strong relationships with staff., Staff Recruitment, Selection, on boarding, Retention and training and development., Record keeping and management of confidential staff documentation., Planned and executed special events for VIP guest into the Turks and Caicos Islands, Handled challenging situations and addressed guest complaint and concerns in a timely manner, Complied with all relevant tourism and hospitality regulations, Contributed to the development of the TCI Assured portal, to maintain health and safety protocol for the Turks and Caicos Islands, Over saw Product Development and effectively overseeing cruise-related activities to enhance the tourist experience., Utilized market and consumer research to identify new tourism products., Forged strategic partnerships with community stakeholders to maintain and enhance existing tourism products., Cultivated and maintained excellent relationships with various stakeholders, including the Board, Government Departments, Non-governmental Organizations, the Private Sector, and other community members, resulting in an increase in funding and support., Facilitated the development and execution of the overall marketing plan for the TCI Tourist Board, contributing to increase in brand awareness and an increase in visitor traffic., Aided in the successful management of the annual budget of the TCI Tourist Board., Acting Director of Tourism, Turks and Caicos Island Tourist Board, Providenciales, Turks and Caicos Islands, 09/2019, 04/2020, Managed a team of 17 organization employees and the overall organizational operations to achieve strategic objectives & set goals., Ensured Company compliance with all applicable laws and regulations., Planned and executed over 20 TCI Board signature events, which enhanced stakeholder engagement and brand awareness., Demonstrated expertise in financial management, including department budgeting, Fostered strong relationships with the media, resulting in increased visibility and positive coverage for the TCI Board., Networked with key stakeholders, partners, and the TCIG to achieve common organizational goals., Leveraged skills in procurement and project management to optimize resources and ensure the timely delivery of projects., Led the organization's signature event, the 2019 Tourism Environmental Awareness activities, achieving significant success in raising awareness of environmental issues within the industry., Head of Secretariat – Ministry of Education, Turks and Caicos Island Government, Grand Turk, Turks and Caicos Islands, 12/2012, 12/2016, Established and maintained strong relationships with key stakeholders including the Permanent Secretaries Board, Cabinet/House of Assembly Secretariat, and Deputy Governor's Office to facilitate smooth and efficient communication and collaboration., Assisted the Permanent Secretary/Minister in the preparation of policies and papers for the Permanent Secretaries Board., Liaised with Deputy Governor's Office for advice regarding Permanent Secretaries Board, Cabinet, and House of Assembly matters., Reviewed/tracked issues coming to the Permanent Secretary from the House of Assembly, Ministry, TCIG, and outside TCIG., Coordinated the Ministry's business plans & risk register, ensuring accurate records were kept to support informed decision-making., Responded to Parliamentary Questions on behalf of the Minister, demonstrating exceptional communication skills., Administered a database of relevant Cabinet actions for the Ministry and worked closely with the Permanent Secretary to ensure actions were implemented in a timely and effective manner., Documented records of the Permanent Secretary's and Minister's decisions, providing a reliable reference for future planning., Orchestrated and managed protocol for Ministry functions and Permanent Secretary's and Minister's international travel engagements, working collaboratively with senior press and protocol officers within the Office of the Premier as required., Registrar, Turks and Caicos Community College, Grand Turk, Turk and Caicos Islands, 01/2011, 12/2012, Functioned as the Custodian of grades, registration numbers, and student personal records/data with impeccable attention to detail., Updated & disseminated student academic records in compliance with established policies and procedures, ensuring accuracy., Fostered the implementation of academic policies and procedures, collaborating with the faculty to ensure seamless execution., Showcased proficiency in the implementation and management of information systems for more than 200 staff and students., Served as the official record keeper for faculty/staff contracts and leave entitlement, ensuring compliance with established protocols., Organized classes in the absence of professors, leveraging communication and organizational skills to facilitate learning outcomes., Implemented a comprehensive backup system for storing student academic records, ensuring the protection of sensitive data., Exceeded goals and assigned tasks, consistently delivering high-quality work while maintaining a strong commitment to excellence., Human Resource Executive, Turks and Caicos Tourist Board, Grand Turk, Turks and Caicos Islands, 05/2009, 12/2010, Maintained confidentiality of employee information through the HR database, ensuring compliance with data protection regulations., Collaborated with the Training Department to deliver comprehensive orientation and induction programs to 15+ new staff, showcasing excellent collaboration skills., Presented high-quality reports to the Director of Tourism, providing valuable insights to enhance organizational performance., Addressed complaints and resolved staff issues, leveraging conflict resolution skills to maintain a productive work environment., Streamlined the recruitment/selection of competent staff, utilizing a range of sourcing methods to identify and attract top talents., Conducted thorough organizational needs analyses to identify gaps in staffing and skill sets., Monitored advertisements and shortlisted 30+ candidates for vacant positions, ensuring fair and transparent recruitment processes., Researcher, Nova Southeastern University (NSU), Davie, Florida, 07/2007, 04/2009, Consulted with the Director to successfully plan and execute projects, utilizing proactive data acquisition from internal NSU sources and external software., Directed research on prospects to evaluate their capacity, and assigned them to the appropriate Development Professionals., Developed research profiles for university-wide Development Professionals, contributing to the enhancement of their performance., Updated the development database (Banner) by conducting thorough research, ensuring the accuracy of information and data., Assistant to the Registrar, American InterContinental University (AIU), Weston, FL, 08/2006, 07/2007, Supported the University Registrar in maintaining/monitoring students’ database, through (People Soft) records and file auditing., Provided valuable support to the University Registrar in critical areas such as transcript evaluations, student certifications, attendance record keeping, registration of new and continuing students, grade processing, and progression initiatives., Verified the completeness of relevant application documents for prospective students, ensuring a smooth admissions process., Public Relations Officer, Turks and Caicos Tourist Board, Miami, FL, 06/2000, 08/2006, Produced engaging and effective weekly press releases and newsletters to promote the Turks and Caicos Islands., Represented the Turks and Caicos Islands at various international trade shows, demonstrating excellent interpersonal skills., Cultivated relationships with members of the Caribbean Tourism Organization & stakeholders of the Turks and Caicos Islands., Office Executive, Turks and Caicos Tourist Board, Miami, FL, 1997, 2000, Operated office telephone hotline and mailed promotional information to clients, contributing to the success of marketing efforts, Nova Southeastern University, Ft. Lauderdale, FL, Master of Science in Organizational Leadership, 09/30/09, American Intercontinental University, Weston, FL, Bachelor of Business Administration, Human Resource Management, 06/2007, Human Resource Development Masters Certificate – Nova South Eastern University, Human Resource Management Certificate – University of the West Indies, Trinidad, Sustainable Tourism Destination Management Certificate – George Washington University, Tourism Management Certificate – BIMAP, Barbados, Public Relations Certificate – BIMAP, Barbados, Tourism & Travel Agency Management Diploma (Distinction) – Cambridge Tutorial College, Administrative Corporate Secretary-Ship Certificate – University of the West Indies, Trinidad, Rotary Club of Grand Turk, Grand Turk, President, 2016-2017 and 2017-2018, Turks & Caicos National Trust, Turks and Caicos Islands, Member, 2019, Microsoft Office Suite (MS Outlook, MS Excel, MS PowerPoint, MS Publisher), Google Workspace, People Soft, Personal and Professional Development, Languages: English (Native)

Personal Information

Title: Human Resources Manager

Timeline

Acting Director of Tourism

Turks and Caicos Island Government
09.2019 - 04.2020

Deputy Director of Tourism

Turks and Caicos Island Tourist Board
12.2016 - 06.2023

Head of Secretariat – Ministry of Education

Turks and Caicos Island Government
12.2012 - 12.2016

Registrar

Turks and Caicos Community College
01.2011 - 12.2012

Human Resource Executive

Turks and Caicos Tourist Board
05.2009 - 12.2010

Researcher

Nova Southeastern University (NSU)
07.2007 - 04.2009

Assistant to the Registrar

American InterContinental University (AIU)
08.2006 - 07.2007

Public Relations Officer

Turks and Caicos Tourist Board
06.2000 - 08.2006

Office Executive

Turks And Caicos Tourist Board
01.1997 - 01.2000

Master of Science in Organizational Leadership -

Nova Southeastern University

Bachelor of Business Administration, Human Resource Management -

American Intercontinental University

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MARY LIGHTBOURNE