Marisabel Jimenez Severino
Providenciales
Summary
Dynamic operations supervisor with a proven track record at Zona Franca, excelling in customer service and problem-solving. Recognized for enhancing team performance and increasing customer satisfaction through effective communication. Skilled in multitasking and maintaining a positive attitude in high-pressure environments, ensuring operational excellence and compliance with safety standards.
Overview
15
15
years of professional experience
Work History
Zona Franca
Supervisor of Operations in Cigars
11.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Restaurant Hostess
Majestic Star Casino
04.2016 - 02.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Supervisor in Training
Hotel Clud Med Punta Cana
12.2008 - 04.2016
- Achieved operational excellence by monitoring and evaluating team performance.
- Boosted customer satisfaction through effective communication and timely issue resolution.
- Set clear expectations for team members, enhancing accountability and overall performance.
- Enhanced safety standards by conducting inspections and enforcing compliance with regulations.
Education
High School Diploma -
Uapa(universidd,autonoma Para Adultos)
Santiago01-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Zona Franca
Supervisor of Operations in Cigars
11.2022 - 07.2023
Restaurant Hostess
Majestic Star Casino
04.2016 - 02.2020
Supervisor in Training
Hotel Clud Med Punta Cana
12.2008 - 04.2016
High School Diploma -
Uapa(universidd,autonoma Para Adultos)
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