Marisabel Jimenez Severino
Providenciales
Summary
Dynamic operations supervisor with a proven track record at Zona Franca, excelling in customer service and problem-solving. Recognized for enhancing team performance and increasing customer satisfaction through effective communication. Skilled in multitasking and maintaining a positive attitude in high-pressure environments, ensuring operational excellence and compliance with safety standards.
Overview
15
15
years of professional experience
Work History
Zona Franca
Supervisor of Operations in Cigars
Santiago De Los Caballeros
11.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Restaurant Hostess
Majestic Star Casino
Uvero Alto Bávaro
04.2016 - 02.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Supervisor in Training
Hotel Clud Med Punta Cana
Punta Cana
12.2008 - 04.2016
- Achieved operational excellence by monitoring and evaluating team performance.
- Boosted customer satisfaction through effective communication and timely issue resolution.
- Set clear expectations for team members, enhancing accountability and overall performance.
- Enhanced safety standards by conducting inspections and enforcing compliance with regulations.
Education
High School Diploma -
Uapa(universidd,autonoma Para Adultos)
Santiago01-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Zona Franca
Supervisor of Operations in Cigars
11.2022 - 07.2023
Restaurant Hostess
Majestic Star Casino
04.2016 - 02.2020
Supervisor in Training
Hotel Clud Med Punta Cana
12.2008 - 04.2016
High School Diploma -
Uapa(universidd,autonoma Para Adultos)