Mardochee Gracia
Blue Hills
Summary
Certified Hospitality Supervisor with a demonstrated history of working in the hospitality industry. Skilled in MICROS, Hospitality Management, Hotel Management, Hospitality Industry, and Inspection.
Influential supervisor with exemplary track record of cultivating talent and directing cohesive and focused teams. Skilled at establishing and maintaining strategic business relationships to generate essential business opportunities. Adept in building cross-functional staff, demonstrating exceptional communication skills and making critical decisions during challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Bartender
Wymara Resort Turks And Villas + Caicos
01.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Assistant Maintenance Manager
Wymara Resort And Villas Turks + Caicos
07.2021 - 12.2022
- Improved facility efficiency by overseeing preventive maintenance programs and equipment repairs.
- Streamlined workflow processes for increased productivity through effective team management and scheduling.
- Reduced downtime with regular inspections and proactive equipment maintenance.
- Optimized resource allocation to prioritize critical tasks and ensure timely completion of projects.
- Collaborated with the maintenance manager to develop budgets, forecasts, and long-term strategies.
- Implemented energy-saving initiatives that resulted in lower operating costs for the facility.
- Conducted thorough analyses of current systems to identify areas for improvement, recommending upgrades as necessary.
- Trained new employees on proper procedures and safety protocols, fostering a culture of continuous learning within the department.
Maintenance Coordinator
Wymara Resort And Villas Turks + Caicos
06.2019 - 07.2021
- Streamlined work order management for enhanced productivity, effectively managing a team of technicians.
- Managed vendor relations for the procurement of materials and services, ensuring competitive pricing and timely delivery.
- Streamlined work order processes to increase the efficiency of maintenance tasks and reduce response times.
- Coordinated with other departments to schedule maintenance activities during non-peak hours, minimizing disruptions to daily operations.
- Conducted regular walkthroughs of the property to assess conditions and prioritize necessary repairs or improvements.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Streamlined the inventory management process for increased efficiency and cost savings on purchased materials and equipments.
- Optimized warehouse space utilization with effective layout planning and storage organization.
Security Supervisor
Gansevoort Turks And Caicos
03.2018 - 01.2019
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Security Officer
Gansevoort Turks And Caicos
11.2014 - 03.2018
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Patrol Officer
Central Security Services
10.2010 - 11.2014
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
- Assisted in emergency situations, providing immediate support to first responders and evacuating affected individuals safely.
- Collaborated with fellow officers to develop comprehensive patrol strategies, ensuring all areas were effectively monitored.
Education
No Degree - Building And Design Technology
Turks And Caicos Islands Community College
Old Airport Rd, Providenciales06.2010
High School Diploma -
New Age Academy And Learning Center
Downtown Providenciales06.2009
Skills
- Preparing garnishes
- Suggestive Selling
- Employee Coaching
- Inventory Control
- Micros; Knowcross, Alice & HotSos
- Word, Excel, powerpoint
- Customer Service
- Menu development
- Basic accounting
Personal
Date Of Birth: November 29, 1987
Place Of Birth: Haiti
Marital Status: Married
Certification
Certified Hospitality Supervisor by American Hotel & Lodging Educational Institute
References
Alvin Hegner
TCInvest Chairman
Tel: (649) 231-1982
Ashlin Davis
Beach Enclave Chief Engineer
Tel: (649) 333-5442
Trem Quinlan
Winward Development Turks and Caicos
Tel: (649) 231-1611
Timeline
Lead Bartender
Wymara Resort Turks And Villas + Caicos
01.2023 - Current
Assistant Maintenance Manager
Wymara Resort And Villas Turks + Caicos
07.2021 - 12.2022
Maintenance Coordinator
Wymara Resort And Villas Turks + Caicos
06.2019 - 07.2021
Security Supervisor
Gansevoort Turks And Caicos
03.2018 - 01.2019
Security Officer
Gansevoort Turks And Caicos
11.2014 - 03.2018
Security Patrol Officer
Central Security Services
10.2010 - 11.2014
No Degree - Building And Design Technology
Turks And Caicos Islands Community College
High School Diploma -
New Age Academy And Learning Center
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