Makayla Hinson

Providing superior customer service, answering customers' questions.

• Recommending products based on customer needs and interest.
• Balancing off tilt and float transactions
• Fully operating cash register
• Answering telephone and routing calls to correct shop location.
• Opening and closing off store daily.
• Greeted customers and helped with product questions, selections and purchases.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Answered questions about store policies and addressed customer concerns.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Restock fridge.
• Food handling.
• Handle returns and exchange.

• Fully operating cash register
• Making sure the assigned department is clean
• Handled returns and exchanges
• Assisted customers with locating items
• Helped both new and tenured colleagues in maneuvering the system and building their job knowledge
• Provide a quick and exceptional customer service to 10-20 customers per shift
• Answering telephone and routing calls to correct shop and location
• Have experience serving 50-100 customers per day
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Maintained customer satisfaction with quick and professional handling of product returns.

• Fully operate cash register
• Answer phone calls.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Handling returns and exchanges.
• Cheques change on daily base.
• Upload payments on accounts with cash, card or cheques.
• Notify team when items are going in the negatives.
• Make Estimates / orders for customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Put return items back in the right place.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Handled cash with high accuracy and took care to check bills for fraud.
• Assisted customers with returns, refunds and resolving transaction issues.