Magda Bellevue
Providenciales
Summary
Working in a Dental office as receptionist/ Administrative Assistant has given me the experience and skills needed to develop my career further and work very effectively in customer focused roles which has been the backbone of mv career in dentistry. I am well presented, motivated and extremely amicable worker. My pleasant personality enables me to communicate well and work easily with others. My customer service skills are friendly, professional, positive and I can relate very well to people on all levels. I feel with the experiences I have gained and my enthusiasm to learn, I would prove to be a valued asset to future employers. I am currently residing in Turks and Caicos islands however I am in the process of relocating to Birmingham, England September 2024.
Overview
13
13
years of professional experience
Work History
Dental Nurse/Receptionist/Administrative Assistant
Dr. Johann Pretorius
10.2011 - 08.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to practice growth through excellent customer service that led to increased referrals from satisfied patients.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
- Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
- Streamlined office operations by organizing supplies inventory and placing orders as needed to avoid stock shortages.
- Contributed to a positive patient experience with effective communication, empathy, and professionalism.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
- Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients.
- Coordinated nursing care with pre-operative team to achieve defined patient outcomes.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Taught patients oral hygiene strategies and offered nutritional counseling to maintain oral health.
- Trained and supervised employees on office policies and procedures.
- Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
Education
Diploma - Dental Assisting ( Continuing Professional Develo)
International Career Institute
London 12.2024
Skills
- Professionalism and Ethics
- Task Prioritization
- Self Motivation
- Time management abilities
- Adaptability
- Continuous Improvement
- Active Listening
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Organizational Skills
- Excellent Communication
- Reliability
Timeline
Dental Nurse/Receptionist/Administrative Assistant
Dr. Johann Pretorius
10.2011 - 08.2024
Diploma - Dental Assisting ( Continuing Professional Develo)
International Career Institute
Similar Profiles
Cecile BlakeCecile Blake
Babysitter at Maryke PretoriusBabysitter at Maryke Pretorius
Guadalupe DelgadoGuadalupe Delgado
Ranch/Shop Supervisor at Johann DairyRanch/Shop Supervisor at Johann Dairy
Awande VenkileAwande Venkile
Orchestra Musician at Johann PretoriousOrchestra Musician at Johann Pretorious