LYDIA HANDFIELD-MARTIN
Providenciales
Summary
I am an Accounting and Administrative Professional with over Thirty-Two years experience who possess multiple skills which covers areas such as laws, company formation and business analysis, cost control principals, ledger analysis, financial statements, budgeting, auditing practices and US taxation. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
37
37
years of professional experience
8
8
years of post-secondary education
Work History
Freelance Administrator & Accountant
Self Employed Services
08.2023 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Assistant Manager
Abaco Suites Resort
08.2021 - 05.2023
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Administrator/Accounts Assistant
Sugarcane Restaurant
07.2022 - 04.2023
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Reduced overhead costs through careful budget management and resource allocation.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Collections Supervisor
Provo Water Company Ltd
02.2017 - 02.2020
- Responsibilities included but was not limited to: Overall collections in the Customer Service Department which encompassed overseeing cashiers and other members of staff in the department as well as the daily collection of cash transactions, verification of cash balancing and reports, filling in for the Customer Service Manager in her absence, solving customer queries on a one on one basis, compiling monthly and bi-weekly receivable reports, drafting collection letters to delinquent customers, attending meetings and court on the company's behalf as a result of delinquent customers, computing and issuance of leak consideration when and where applicable, meeting with customers to assist with extended payment/promissory loan payments, responding to customers’ queries via emails, phone calls and text messages, signing off on daily work orders and other documents as assigned, ensuring that all auto-payments via credit cards were set-up in the system and monitored accordingly
- Any other duties assigned by management.
Accountant/Administration Officer
TCI Red Cross
12.2012 - 12.2014
- Assisted the Director with day to day operations; made all airline and hotel bookings for members of staff travelling to various Islands/Countries; purchased supplies; was responsible for all financial aspects of the company; including accounts payables/receivables, compiling monthly reports, bank reconciliations, deposits, payroll; assisted with event planning and coordinated all First-Aid/CPR training; any other duties assigned by management.
Office Administrator/Accountant (Temp)
Provo Water Company Ltd
08.2011 - 01.2012
- Filled in for a member of staff on leave, which entailed; managing all office procedures including bill payment postings, Quick books postings, adjustments to customers' accounts, processed immigration documents, monitored multiple databases to keep track of all company inventory, licensed and renewed all company insurance and vehicles, cleared all incoming cargo, prepared and renewed employee contract as well as any other duties assigned by management.
US Immigration Agent/Paralegal Services - Administrative Assistant and Income Tax Assistant
G & D Multi-services, LLC
01.2009 - 08.2011
- Duties were: Filling out applications for persons desiring to reside temporarily/permanently in the USA which included; Green Cards/Residents Status, Extension of stay, Naturalization, Citizenship, Adoption, preparation of Affidavits, Deed Polls, Wills, Passport renewals, preparing personal as well as business Income Taxes, Federal and State.
Administrative Assistant/Accountant
CAICOS RESORTS LTD
01.2005 - 01.2008
- Renewed all company insurance; including, vehicle, general liability, reviewed departmental records for appropriate distribution and filing
- Obtained and renewed work permits for non-immigrant workers
- Prepared correspondences, accounting and financial documents on a daily/monthly basis, effectively maintained all office purchases and supplies, prepared all banking transactions including wire transfers and payrolls.
Human Resources Administrator
BEACHES TURKS & CAICOS RESORT & SPA
04.1996 - 12.2004
- Assisted in recruiting, interviewing and training new employees, attended heads of department meetings in the absence of the Human Resources Manager, developed new process for employee evaluation which resulted in marked performance improvements, monitored multiple databases to keep track of all company uniform inventory and employee time-sheets, prepared departmental contracts for all employees
- Applied for and maintained over 350 work permits for non-immigrant workers, trained in Reservations and Front Desk Operation as well as other departments within the Resort.
Front Desk Agent
Turtle Cove Resort
03.1993 - 04.1996
- Checked in arriving guests, checked out departures, booked new reservations, modified existing reservations, attended to guests’ needs on a regular basis, prepared arrival packages and any other duties relating to customer services.
Customer Service Representative/Teller
FCIB (First Caribbean Int'l Bank)
02.1987 - 03.1993
- Provided customer service for an average of 160 customers per day, answered customer inquiries, solved problems, and provided new product information
- Prepared correspondences, accounting and financial documents for review, worked as a team member while performing cashier duties.
Education
Associates Degree -
TCI Community College
01.2004 - 05.2005
High School Certificate - Business Management And Accounting
Helena J. Robinson Senior High School
Providenciales, Turks & Caicos 01.1983 - 05.1986
General studies - undefined
Raymond Gardiner Junior High School
01.1980 - 05.1983
Skills
Resource optimization
undefinedCore Strengths And Qualifications
- Strong communication skills
- Power Point
- Quick learner
- Use of Microsoft Word/Office and Excel
- Team liaison
- Use of utility companies data bases
- Conflict resolution
- Reservations/Customer Service/Auditing
- Works well without supervision
- Use of the Internet/Web browsing/E-filing
- Self-motivated
- Data management/Reports generation
- CPR Trained
- Quick-books
References
References provided upon request
Timeline
Freelance Administrator & Accountant
Self Employed Services
08.2023 - Current
Administrator/Accounts Assistant
Sugarcane Restaurant
07.2022 - 04.2023
Assistant Manager
Abaco Suites Resort
08.2021 - 05.2023
Collections Supervisor
Provo Water Company Ltd
02.2017 - 02.2020
Accountant/Administration Officer
TCI Red Cross
12.2012 - 12.2014
Office Administrator/Accountant (Temp)
Provo Water Company Ltd
08.2011 - 01.2012
US Immigration Agent/Paralegal Services - Administrative Assistant and Income Tax Assistant
G & D Multi-services, LLC
01.2009 - 08.2011
Administrative Assistant/Accountant
CAICOS RESORTS LTD
01.2005 - 01.2008
Associates Degree -
TCI Community College
01.2004 - 05.2005
Human Resources Administrator
BEACHES TURKS & CAICOS RESORT & SPA
04.1996 - 12.2004
Front Desk Agent
Turtle Cove Resort
03.1993 - 04.1996
Customer Service Representative/Teller
FCIB (First Caribbean Int'l Bank)
02.1987 - 03.1993
High School Certificate - Business Management And Accounting
Helena J. Robinson Senior High School
01.1983 - 05.1986
General studies - undefined
Raymond Gardiner Junior High School
01.1980 - 05.1983
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